4/10 Médiocre
Bradon S.
12 mai 2025
Les points faibles : Propreté
Disappointing Stay — Unclean, Noisy, and Poorly Managed
We stayed at this home over Mother’s Day weekend and were really excited to share Catalina with family. While the location is walkable and close to shops, our experience in the home itself left a lot to be desired.The home was not thoroughly cleaned before our arrival. An upstairs sink was clogged and unusable, the bathtub had mold and hair, and the toilet showed visible stains. It was disappointing to find these issues upon check-in, and it impacted our comfort during the stay. A metal shot glass was also found inside the garbage disposal, which we had to remove ourselves. The dishwasher was broken and while a repair was offered, it would have disrupted our short vacation.The house is located on a very busy street in Avalon, and we experienced near-constant golf cart and emergency vehicle traffic at night, which made it difficult to sleep. Streetlights shine directly through the windows, and there were no blackout curtains to help with noise or brightness.With a group of nine, we were also surprised at the limited basic supplies—only two extra rolls of toilet paper were provided, and there were no dish towels. These are small things that made a noticeable difference.We did contact the rental company and were issued a partial refund. While we appreciated the gesture, we expected a higher standard for the rate we paid. This property has potential, but it needs better cleaning protocols, maintenance checks, and guest comfort considerations to be worth recommending.
Bradon S.
Séjour de 2 nuits en mai 2025