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Citadines Bacolod City

3.0 star property

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Photo gallery for Citadines Bacolod City

Reception
Premier Studio | Private kitchen | Microwave, electric kettle
Premier Studio | 1 bedroom, in-room safe, individually furnished, desk
Outdoor pool
Deluxe Apartment, 1 Bedroom | Living area | 32-inch flat-screen TV with cable channels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry

Explore the area

Map
Lacson Street, Brgy. Bata, Bacolod, Western Visayas, 6100
  • Capitol Lagoon Park
    ‪3 min walk‬
  • Robinsons Place Bacolod
    ‪20 min walk‬
  • SM City Bacolod Northwing
    ‪5 min drive‬
  • Bacolod (BCD-New Bacolod - Silay)
    ‪17 min drive‬

Room options

View all photos for Deluxe Studio, 2 Single Beds

Deluxe Studio, 2 Single Beds | 1 bedroom, in-room safe, individually furnished, desk

Deluxe Studio, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Studio

Premier Studio | 1 bedroom, in-room safe, individually furnished, desk

Premier Studio

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Living area | 32-inch flat-screen TV with cable channels

Deluxe Apartment, 1 Bedroom

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Living area | 32-inch flat-screen TV with cable channels

Deluxe Apartment, 2 Bedrooms

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Citadines Bacolod City

Hotel in Bacolod with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, dry cleaning and a 24-hour front desk.
Citadines Bacolod City offers 200 air-conditioned accommodations with a safe and complimentary bathrobes. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Bacolod hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Citadines Bacolod City, you're just a quick walk from Capitol Lagoon Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served weekends for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry
  • Just a 3-minute walk from Capitol Lagoon Park and 15 minutes on foot from Robinsons Place Bacolod
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Citadines Bacolod City also features an outdoor pool, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 3-star Bacolod hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekends from 6:00 AM and 10:00 AM.
Citadines Bacolod City has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,200 for adults and PHP 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citadines Bacolod City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 2700 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1200 for adults and from PHP 600 for children
  • Airport shuttle fee: PHP 1650 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: PHP 2700 per night
  • Spa fee: PHP 1000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Citadines Bacolod City offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Citadines Bacolod City Hotel
Citadines Bacolod City Bacolod
Citadines Bacolod City Hotel Bacolod

Citadines Bacolod City Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 38 reviews
Rating 8 - Good. 5 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Riza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends .
Stayed 2 nights in Mar 2025

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.
Stayed 3 nights in Mar 2025

10/10 Excellent

Evelyn, Dunkirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet with dining options
Stayed 3 nights in Feb 2025

10/10 Excellent

Rick

Stayed 3 nights in Feb 2025

10/10 Excellent

Sixto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Fantastic hotel I love this chain always so attentive and cater for every eventuality
Stayed 3 nights in Feb 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.
Stayed 5 nights in Jan 2025

10/10 Excellent

Cicel, New Smyrna Beach

Love the food and the staff are very nice & attentive, and for sure will recommend to my friends and family Citadines hotel. God bless
Stayed 1 night in Dec 2024

6/10 Okay

Roger

Travelled with partner
Liked: Staff & service
Nothing within walking distance
Stayed 4 nights in Jan 2025

8/10 Good

Maricris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

weekend stay

Good stay and accessible
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadette Lourdes, Cebu

Liked: Staff & service, property conditions & facilities
A nice place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Lynette Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed an exceptional stay at Citadines where the elegant ambiance and immaculate cleanliness set a perfect tone for my visit. The luxurious room, outstanding dining options, and top-notch amenities, including a stunning rooftop pool made my experience truly memorable. What truly stood out was the attentive and friendly staff, whose exceptional service ensured that every moment was enjoyable and stress-free.
Stayed 6 nights in Jan 2025

10/10 Excellent

Rheygino

Liked: Cleanliness, amenities, property conditions & facilities
I liked the oval all experience
Stayed 1 night in Jan 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, property conditions & facilities
Love staying here !
Stayed 1 night in Jan 2025

10/10 Excellent

Douglass

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Citidines is a true 5 star property. The hotel is modern, impeccablly clean & staffed with smart, attractive, competent staff. The kitchen deserves special recognition for the quality & variety of it’s offerings. It pool & fitness area are second to none. Highly recommended!
Stayed 2 nights in Dec 2024

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, room comfort

excellent experience

was a great experience. Will always stay there when in Philipines
Stayed 2 nights in Dec 2024

10/10 Excellent

Jocela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ena

Liked: Cleanliness, property conditions & facilities
The stellar customer service of the front desk.
Stayed 2 nights in Dec 2024

10/10 Excellent

LEMUEL N

Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for luxury, convenience and value, Citadines Bacolod is your top choices to stay in Bacolod City.
Stayed 1 night in Dec 2024

10/10 Excellent

Ma Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall 5 star rating
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superior quality. Absolutely one of the best breakfast buffets I have ever had in my life. Dinner was magnificent. The pool is wonderful and the bar was outstanding.Excellent staff and service. Citadines is striving to be the best stay in Bacolod City and it shows.
Stayed 2 nights in Nov 2024

8/10 Good

Zaldy M.

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On Friday the 22nd a little after 6pm my mother 83 yrs of age elderly brought to my attention of a big bang noise from above the room while resting. A big bang woke her up so nervous and startled. She immediately came to front desk reported the incident and all the desk response wasnt very inspiring. Did not show any empathy while solving this problem. Per noticed the construction should be over at 6pm. On check out day no MOD on the as early 730am. So, I just left the hotel at that.
Stayed 5 nights in Nov 2024

10/10 Excellent

ANTIPAS IV

Business traveller
Liked: Cleanliness, room comfort

Great hotel in Bacolod

Courteous and professional staff, nice restaurants, clean room
Stayed 1 night in Nov 2024