This property was booked a week ahead of time. Since this was our first experience, I was a little concerned because I wasn't familiar with the procedure. I texted the owner, Fernando Arias, three times, but I realize now that these were auto generated updates, not responses to my questions. My last communication was to ask for an early check in. No response. We arrived at the property at the check in time, 4:00pm. Garage door was open, but no one there. I assumed the front door would have a keypad to enter the code, which had been sent via email. There was none. We wandered around a bit and my husband rang the doorbell. Mr. Arias answered. It was apparent by the conversation that he was unaware that the property had been booked. He put us on hold and came back to explain that the property had not been cleaned and would be unavailable for at least another day. Let me remind you, this is at 4:00pm and we do not have accommodations that were booked and paid for. Not to mention we have a cat also. We were left to scramble to find accommodations that would accept a cat. Mr. Arias did not feel it necessary to contact us and inform us of the unavailability of the property.I cannot comment on the accommodations since we were unable to avail ourselves.