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Grand Jatra Hotel Balikpapan

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Jatra Hotel Balikpapan

Outdoor pool, pool loungers
Minibar, in-room safe, desk, soundproofing
View from property
2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • Bar
    Bar
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114
  • E Walk
    1 min walk
  • Pentacity Mall
    3 min drive
  • Aquaboom Waterpark
    3 min drive
  • Balikpapan (BPN-Sepinggan Intl.)
    19 min drive

Room options

View all photos for Executive Twin Room

Minibar, in-room safe, desk, soundproofing

Executive Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

Minibar, in-room safe, desk, soundproofing

Superior Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Minibar, in-room safe, desk, soundproofing

Executive Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Suite

Minibar, in-room safe, desk, soundproofing

Business Suite

  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Living area | 42-inch TV with satellite channels

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Private kitchen | Coffee/tea maker, electric kettle

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room

Minibar, in-room safe, desk, soundproofing

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

Business Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Minibar, in-room safe, desk, soundproofing

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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About this property

Grand Jatra Hotel Balikpapan

Central hotel connected to a shopping centre in Balikpapan with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Grand Jatra Hotel Balikpapan offers 215 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.
With your stay at Grand Jatra Hotel Balikpapan, you're connected to a shopping centre and just a quick walk from E Walk. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Indonesian cuisine while dining at J Cuvee Lounge and Bar
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from E Walk and a 3-minute drive from Plaza Balikpapan
  • Airport shuttle service available for a fee
Grand Jatra Hotel Balikpapan offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 7 meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the business-friendly Grand Jatra Hotel Balikpapan. Self parking is free.

This 4-star Balikpapan hotel is smoke free.

The hotel hosts a free manager's reception daily.
J Cuvee Lounge and Bar – This lobby lounge specialises in Indonesian cuisine and serves breakfast, lunch and dinner.
Bellagio Restaurant – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bellagio Restaurant
  • J Cuvee Lounge and Bar

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Jatra Hotel Balikpapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Jatra
Grand Jatra Balikpapan
Grand Jatra Hotel
Grand Jatra Hotel Balikpapan
Hotel Jatra
Jatra Hotel
Jatra Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel
Grand Jatra Hotel Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel Balikpapan

Grand Jatra Hotel Balikpapan Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 64 reviews" "
Rating 8 - Good. 20 out of 64 reviews" "
Rating 6 - Okay. 17 out of 64 reviews" "
Rating 4 - Poor. 11 out of 64 reviews" "
Rating 2 - Terrible. 3 out of 64 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.
Stayed 3 nights in Jun 2022

6/10 Okay

Jane

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, but need to work on that AC
they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible internet, bad beds, good location
My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed.
Stayed 5 nights in Aug 2020

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Stay
The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019

8/10 Good

Germaine

Liked: Property conditions & facilities, room comfort
Hits and Misses
Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were mouldy . Would not book again if staying in Balikpapan
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the best stay this time
I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.
Stayed 2 nights in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staying for a business trip.
Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll avoid this place in futur
Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...
Stayed 1 night in Dec 2018

4/10 Poor

Bill, Jakarta, Id

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.
Stayed 1 night in Dec 2018

6/10 Okay

Sanjay

Disliked: Staff & service
Not a home away from home.
The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2018

8/10 Good

Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Johan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Sanjay

Disliked: Staff & service, property conditions & facilities, room comfort
Not Good Hotel for Frequent Travellers
Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the " inflexible" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff. The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating. When I was checking out on 10th September, the front desk officer "Ayi" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property . Still Waiting for the mail/call.
Stayed 1 night in Sep 2017

6/10 Okay

Cucu Mutiara

Disliked: Property conditions & facilities, room comfort
Once is enough
Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
rooms dirty
rooms were very poor and dirty. bad wifi . no hot water and dirty linen
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Overrated
With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything's around this hotel, easy to find
Good and clean room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good for 5star hotel standard
Poor wifi Breakfast is not that good