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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Exterior
Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
513 Banff Ave, Banff, AB, T1L1B4
  • Banff National Park Information Centre
    ‪10 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪10 min walk‬
  • Banff Centre for Arts and Creativity
    ‪15 min walk‬

Room options

View all photos for Suite

Suite | Premium bedding, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft | Premium bedding, iron/ironing board, free WiFi, bed sheets

Loft

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | View from room

Deluxe Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Charltons Banff

Hotel with an indoor pool, near Banff Centre for Arts and Creativity
Along with an indoor pool, this smoke-free hotel has Access to hot tub and self parking. WiFi in public areas is free. Additionally, free use of bicycles, gas grills and a fireplace at reception are on-site.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas, plus an indoor pool and 1 hot tub.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a terrace and a fireplace at reception
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests an indoor pool, Access to hot tub, and complimentary bicycles. WiFi is free in public spaces. A terrace, barbecue grills, and a fireplace in the lobby are also featured at Charltons Banff. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited on-site parking

Things to do

  • Free bicycle rentals
  • Hot tub
  • Indoor pool
  • Ski passes

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Royal Canadian Lodge 459 Banff Ave]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Royal Canadian Lodge 459 Banff Ave
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1007 reviews
Rating 8 - Good. 330 out of 1007 reviews
Rating 6 - Okay. 140 out of 1007 reviews
Rating 4 - Poor. 72 out of 1007 reviews
Rating 2 - Terrible. 40 out of 1007 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ridel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was really nice, parking wasn’t that good though.
Stayed 1 night in Nov 2024

10/10 Excellent

Makenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Very convenient, close to downtown. Had to pay for on site parking which I wasn’t aware of ahead of time.
Stayed 2 nights in Dec 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place nice views and great walking nearby…room location was quiet too!
Stayed 1 night in Dec 2024

8/10 Good

Hanzel

Stayed 5 nights in Dec 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin person was very helpful and made sure we were set up for a great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and view for the price.
Stayed 1 night in Dec 2024

6/10 Okay

Amanda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They didn’t clean our room, just one day
Stayed 4 nights in Dec 2024

10/10 Excellent

Trevor

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent with the entire Banff Ave area in comfortable walking distance. But the lack of elevator access when the lobby is closed is frustrating.
Stayed 2 nights in Dec 2024

8/10 Good

Ana Carolina, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff is friendly, pool had just opened from renovations, it's pretty good. The only thing is that you have to "go outside" as the corridors to the rooms are open - so be prepared on cold days. We stayed in the room with a kitchenette, which is convenient, but room is a bit outdated. Parking is under the building, also convenient, but paid extra. Location is good
Stayed 2 nights in Dec 2024

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not great
Cleanliness was fine. Most importantly I was not happy about having to pay $15 for parking, first time I've ever had to pay an extra parking fee at a hotel, and it was not mentioned in the price when booking and that's very dishonest, also $50 for breakfast down the road at another hotel when most offer a free breakfast.
Stayed 1 night in Dec 2024

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very good experience for the price. Plus the charge for outside parking. Decided to stay in the loft bedroom, severely outdated plus the noise from one of the adjoining units. The only reason I would stay here again is if there was a storm and no other place to stay. Save your money, go somewhere else
Stayed 1 night in Dec 2024

10/10 Excellent

Cherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! And the views are so beautiful. Stayed for 2 days with our family.
Stayed 1 night in Dec 2024

6/10 Okay

Low

Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly Room was clean. We were in an updated room. It was very nice Nice big room
Stayed 1 night in Dec 2024

10/10 Excellent

Zhizhong

Stayed 2 nights in Dec 2024

8/10 Good

Marie Veronique

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting that parking fees will not be included with the hotel stay (not even covered and heated) had to pay per day.
Stayed 1 night in Nov 2024

10/10 Excellent

Zhaoyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a storage room for snowboard and ski which is nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Geordie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is an extra fee, but location and amenities are worth the price. Would consider staying here again if I'm in the area
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Jo-Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 queen beds and got 2 double beds. Wasnt too bad though.
Stayed 1 night in Dec 2024

10/10 Excellent

Brynn

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay at Charltons Banff! The loft room was great. Our mini fridge did not work when we arrived but we notified the front & they switched the mini fridge within the hour. Overall great service & stay!
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing service. Lighting was an issue which was a bit irritating. Older building but amazing to have a kitchenette and the customer service was top notch. Definitely recommend for the price.
Stayed 2 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that it was $15 per night for parking.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Stayed 1 night in Nov 2024