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Douglas Fir Resort and Chalets

3.0 star property

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Exterior
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Lobby
Outdoor spa tub

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Barbecue grill
  • Gym
  • Outdoor space
  • Parking included
  • Air conditioning

Explore the area

Map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Banff Lake Louise Tourism Bureau
    ‪2 min drive‬
  • Tunnel Mountain
    ‪3 min drive‬
  • Banff Centre for Arts and Creativity
    ‪4 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, 1 Queen Bed with Sofa bed, Kitchen

  • 39 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

  • 61 sq m
  • Studio
  • 1 bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

View all photos for Apartment, 1 Bedroom

Full-sized fridge, microwave, oven, stovetop

Apartment, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom

Loft, 1 Bedroom | In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

Similar properties

Reception

Banff Rocky Mountain Resort

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (2124)
The price is CHF 150
for 1 room
includes taxes & fees
5 Apr - 6 Apr
Banff Rocky Mountain Resort

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

Family fun on the slopes, near Tunnel Mountain
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star condo has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains.

2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Douglas Fir Resort and Chalets's great location. During your stay, you're just a quick walk from Surprise Corner. You'll find features such as free WiFi in public areas, free self-parking and a free ski shuttle. Built in 1946, this comfortable condo has 130 condos over 4 floors. Free WiFi and a deep-soaking bath are available in each condo.
  • Each condo offers a kitchen, a fireplace and a balcony or patio
  • Free WiFi
  • Free self-parking
  • Splash around at the free water park with a waterslide
  • Amenities include a lift and a vending machine
  • On-site recreation includes a 24-hour gym and 2 hot tubs -
  • Guests have great things to say about the family-friendly amenities and the clean guestrooms
  • Just a 2-minute drive from Banff Lake Louise Tourism Bureau and a few minutes from Tunnel Mountain
  • Free ski shuttle service
Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness centre. Getting to the slopes is a breeze with this mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect winter holiday with ski storage and ski passes.

Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Banff condo.

Languages

English, French

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1231 out of 3360 reviews
Rating 8 - Good. 1281 out of 3360 reviews
Rating 6 - Okay. 512 out of 3360 reviews
Rating 4 - Poor. 233 out of 3360 reviews
Rating 2 - Terrible. 103 out of 3360 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Robien

Stayed 1 night in Dec 2024

6/10 Okay

Russell

Travelled with partner
They said the hot tubs were open and one was but it was cold.. so were the pools.. lack of communication
Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No water pressure to shower even after they tried to fix it appliances didn’t work weren’t offered a different room and dirty
Stayed 2 nights in Nov 2024

8/10 Good

Gracen

Liked: Cleanliness
Overnight stay
Definitely dated. We were in the main lodge and our room was a step back in time! Not something I find negative it was cozy. Full kitchen with dishes and it was clean. Nice bathroom but paper thin walls. Our heat ran all night and we couldn’t get it to cool off even with turning the ac on in the winter
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, room comfort
First stay in Banff NOT the last!!
Beds were very comfortable...loved the views...kids loved the water park...outdoor hot tub was very nice...only booo was the sauna was out of operation. Was given free transit passes which made going downtown easy...really great of them to do!
Stayed 2 nights in Dec 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities
We had an excellent stay. While the property is definitely in need of some updating, the rooms were clean, and the staff was very friendly. We would come back for sure. If you are a family, this is definitely a property worth checking out. Affordable and plenty for everyone to enjoy
Stayed 1 night in Dec 2024

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

June, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place but could use an update.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Space for a family,
Stayed 2 nights in Dec 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here on a Wednesday night in early December, so it was quiet. But perfect for us. The room is clean and has all the amenities we need. Staff are awesome, theres a bus stop to downtown at your front door, and the outside hot tub is TOPS! Will definitely book again
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
How is it even still open?
This place needs new management. The whole place is falling apart and the hospitality is very poor. Lower your standards if you plan to stay at Douglas Fir.
Stayed 4 nights in Dec 2024

10/10 Excellent

Steven

Disliked: Property conditions & facilities
We really like the Douglas fir Resort. It has so much for the kids with the play area and water slides. Staff are helpful and kind and rooms are spacious. We love it for Banff on a Budget
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, room comfort
Great Value,,,charming,,,,,lots for kids
BEST PLace for KIDS ---- This property is due for Reno- but the price offers alot,,, the suites were dated but mountain charming,, the facilaties were dated but offered plenty,,,, they work hard to keep things ice/snow/trash free and clean,,, and there is so much to enjoy,,,, I'd like to see the second pool reopened,, the retail area reopened,and some renovated suites,,,,,,,,,,,,,,,,, BUT,,,,,,,,,,,,,,,,, this place is great value,,,,,,,,,,,,,, its just not meeting its potental or earlier greatness,,,,,,,,,,,, This should be a crowded resort,,, its so much fun,,, but as the years have gone by,,its getting dated and behind on renos,,,,,,,, stilll,,,,,,,A GREAT VALUE,, and I will be back,,,, hope to see it thrive!! The water slides, hot tubs, and barely noticed kids fun park are kid paradice,,,,, and unique destination in Banff,,, no one has what they do for kids
Stayed 2 nights in Dec 2024

8/10 Good

greg

Liked: Cleanliness, property conditions & facilities
We love this resort It is starting to show it age, but it was clean, quiet and great for our night away. The fire place in the rooms is so enjoyable
Stayed 1 night in Dec 2024

10/10 Excellent

Colleen

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the waterpark and the kid zone. We also liked the different options for the rooms as we had a large group so found the chalet option was perfect so we didn't disturb any neighbors with 10 kids in there during the evening
Stayed 1 night in Dec 2024

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will definitely stay again!
Stayed 1 night in Nov 2024

4/10 Poor

Corrine

Disliked: Cleanliness, property conditions & facilities
We love coming here every year for our Christmas tradition but every year the place gets worse. It needs a major upgrade. Pool was closed. Outdoor hot tub was luke warm. The shower in the room was either hot or cold. There was duct tape holding tiles together in the living room and black burn marks all above the fireplace. We would def be op n to paying more if the place was renovated but it’s just falling apart and it’s very sad.
Stayed 2 nights in Nov 2024

8/10 Good

Victoria

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Twyla

Travelled with partner
Liked: Cleanliness
Overall, it was a really great place for the price we paid. Three of the burners on our stove did not work. The bathroom fan and the range fan did not work. We did not notify the front desk about these until check out as it was not a big deal for us, but thought they should know about it. The outdoor hot tub was not very hot and the water level was quite low. It was only waist deep unless sitting on the floor. During our 4 day stay, we only briefly used it one time, for this reason. The staff was all great and we loved having he option to prepare our meals and sit in front of a fire every evening. I will definitely stay here again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jacqueline, DeRidder

Liked: Cleanliness, amenities, property conditions & facilities
Affordable place to stay
Stayed 1 night in Sep 2024

10/10 Excellent

sherry, Strathmore

Liked: Cleanliness, property conditions & facilities
The room was very clean and we loved having the fireplace and kitchen. We enjoyed our stay!
Stayed 1 night in Nov 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, room comfort
Last stay at Douglas Fir
Main reason for booking was their indoor waterpark. 15% discount for it being closed due to a pump issue was unacceptable but unfortunately we were notified with too short of notice to switch to another hotel without incurring additional costs.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the loft rooms, it's perfect for a family or friends. Great location with the bus into town.
Stayed 2 nights in Nov 2024