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3 Mar 2019 by Guest Relations Team
Dear Guest, We are sorry there were difficulties with your reservation. We would like only to assure you our staff made extensive efforts to contact Expedia and ebookers to resolve the situation. Our position is that your blame and accusations has been misplaced. We would like to wish you enjoyable travels in the future.
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Platinum Hotel & Casino, Bansko helps provide the perfect ski holiday with ski storage and ski equipment rentals. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges or try your luck at the on-site casino. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers a sauna and a fitness centre. Self parking is free. Smoking is allowed in designated areas at this 4-star Bansko hotel.
Available in some public areas: Free WiFi
Free self parking
Platinum Hotel & Casino, Bansko offers 145 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. 42-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available.
Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
A la Carte – This restaurant specialises in international cuisine.
Main Buffet Restaurant – This restaurant specialises in international cuisine. Open daily.
Kosher restaurant – This restaurant specialises in kosher dishes. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include ski-in/ski-out access, an indoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Relax center. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Platinum Hotel & Casino, Bansko offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
