6/10 Okay
Liz
Travelled with family, Travelled with partner
30 Oct 2024
Liked: Amenities
Disliked: Cleanliness
From the moment we walked in staff was not friendly at all. It was like they dreaded to have us there. There was no smile and no welcoming. The room and the bathroom had a great size for a couple. However, the shower tiles are moldy which makes it seem like they are not properly scrubbed. The walls at the entrance of the room were extremely dirty and a wall even had a patched up area they did a quick fixer upper on. We had contacted the Hotel a month before our stay to extend our stay for one more day which they had replied and agreed to. The day we had extended our stay for cleaning service just knocks and quickly opens the door and says that we have to go and its time for check out while we are sleeping. I let her now that we had extended our stay more than one month ago. Then reception calls our room telephone to tell us we have to be down there in less than an hour to extend our stay. This was tedious because we planned ahead and somehow something got lost in communication with their team. Overnight reception team was rude and not welcoming while the day employees were all sweethearts.
Liz
Stayed 3 nights in Oct 2024