When we arrived, the house hadn't been cleaned since the previous tenants left. Over the following days, we were disappointed to find no internet, a kitchen without glassware (plenty of mugs, though), running toilets, a goose-poop covered backyard strewn with sodden towels, torn and broken screen doors, broken chairs, broken light fixtures, and more. The Vacasa support phone line and text were slow and difficult to navigate. While the house cleaner and tech guy I eventually spoke with were both very nice, it couldn't make up for my embarrassment for bringing my mom to such a neglected space. The upsides: the lake is beautiful and the hanging fire place was fun to use.