2/10 Terrible
Colin, St Thomas
Business traveller
19 Feb 2025
Got the Executive Suite. 1. Bathroom flooded while taking a shower as the water pressure is too much for the drain so it goes over the half inch lip on the shower door. Surprise! Opened the door and the entire bathroom is flooded within a 3-4 minute shower. 2. Found out ‘for the first time’ after many calls that the front desk does not answer the phone. Used all Towels and that wasn’t enough. Okay so the AC doesn’t work in the Executive Suite. It’s 72.5 degrees/ 22.5 degrees Celsius in the room and someone finally came up at 12:15am. Changed the thermostats and displays 2 times over 30-40 minutes. Said it was working but when I woke up it was 77 degrees F/25 degrees Celsius. 3. Degrees ant to wash my face before breakfast so turn on the hot water while it gets warm I lather up, then it’s nice and hot so I go to turn on the cold water and SURPRISE, no cold water. Now the water is BOILING hot so I can’t wash off the soap. I go to the shower. No cold water at all. Dry as a bone like the sink. Jacuzzi same thing. 4. So I call front desk AGAIN many times but no one answers. Face is burning and I am not happy at all, sweating in this 77 degree hot “suite”! But after 30 minutes someone did call and say they see I called, but the water pump broke. Sorry about that. When I told reception upon checking out about the flooding shower , no AC, no cold water, and I am on my way to the airport dripping in sweat from my hot room, his reply is: you have a $9 bill at the bar to pay
Colin
Stayed 1 night in Feb 2025