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Hotel Metropol Basel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Metropol Basel

Reception
Exterior detail
Double Room (First) | Memory-foam beds, in-room safe, desk, laptop workspace
View from property
Interior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Gym
    Gym
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Laundry
    Laundry

Explore the area

Map
Elisabethenanlage 5, Basel, 4002
  • Theater Basel
    8 min walk
  • Basel Zoo
    8 min walk
  • Basel University
    8 min walk
  • Mulhouse (MLH-EuroAirport)
    18 min drive

Room options

View all photos for Double Room (First)

Double Room (First) | Memory-foam beds, in-room safe, desk, laptop workspace

Double Room (First)

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Style)

Double Room (Style) | Memory-foam beds, in-room safe, desk, laptop workspace

Double Room (Style)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Double Room

Comfort Double Room | Memory-foam beds, in-room safe, desk, laptop workspace

Comfort Double Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Single Room

Superior Single Room | Memory-foam beds, in-room safe, desk, laptop workspace

Superior Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

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About this property

Hotel Metropol Basel

Hotel with a 24-hour fitness centre, a quick walk to Basel Zoo
A 24-hour fitness centre, valet parking and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Metropol Basel offers 46 accommodations with a safe and free newspapers. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Metropol Basel. During your stay, you're just a quick walk from Via Gottardo. Features include free WiFi in public areas, plus a 24-hour gym and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking, self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Within a 15-minute walk of Basel Zoo and Basler Muenster
Hotel Metropol Basel offers its guests a 24-hour fitness centre, multilingual staff, and concierge services. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Hotel Metropol Basel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Basel hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle on request
  • Parking on site (CHF 30 per night)
  • Valet parking on site (CHF 30 per night)
  • Extended parking on site (CHF 30 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 30 per person

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • 1 building
  • 8 floors
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 30 per person
  • Self-parking fee: CHF 30 per night
  • Valet parking fee: CHF 30 per night
  • Extended parking fee: CHF 30 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Swiss Quality
Metropol Swiss Quality
Metropol Swiss Quality Basel
Metropol Swiss Quality Hotel
Metropol Swiss Quality Hotel Basel
Hotel Metropol Basel
Metropol Basel
Swiss q Metropol Basel
Hotel Metropol Basel Hotel
Hotel Metropol Basel Basel
Hotel Metropol Basel Hotel Basel

Hotel Metropol Basel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 534 reviews" "
Rating 8 - Good. 217 out of 534 reviews" "
Rating 6 - Okay. 49 out of 534 reviews" "
Rating 4 - Poor. 14 out of 534 reviews" "
Rating 2 - Terrible. 6 out of 534 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was perfectly located for my needs after arriving via train from Germany. It was also very clean, however the room was incredibly stuffy and hot. There was no ability to change or modify the temperature in the room and We could not open the windows so it was pretty uncomfortable even though it wasn’t a particularly hot day. I might opt for an alternative hotel in the summer.
Stayed 1 night in Jul 2024

2/10 Terrible

r

Stayed 1 night in Jul 2024

8/10 Good

Jan-Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious
Nice spacious room on the 5th floor. It was clean and complete. Would have been perfect if there was airco
Stayed 1 night in Jul 2024

4/10 Poor

theresa

Travelled with partner
Liked: Cleanliness, staff & service
One night stop. There was no air conditioning, no fan, the windows being open wasn’t an option bc of the street noise and light. It was so hot and uncomfortable in our room we hardly slept. However if you were to go in the winter it would be a nice hotel. The location is very close to the train station. It was clean.
Stayed 1 night in Jul 2024

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness, room comfort
Good location but…
Hotel is well located, next to the train station and close to main attractions. Rooms are ok but service was a bit deceptive. We weren’t able to get an early check-in and ended up with 1 large bed instead of 3 as we had requested. This hotel is not ideal for family.
Stayed 1 night in Jun 2024

10/10 Excellent

mahnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy access
Stayed 1 night in Jun 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We loved the helpfulness of the staff. They were very helpful!!
Stayed 3 nights in Jun 2024

10/10 Excellent

David, Fort Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to airport.
Stayed 1 night in Jun 2024

8/10 Good

Benedict

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice stay, wonderful staff, very clean, great location. a few minor negatives, twin room was a bit on the small side, outside needs a pressure jet cleaning and some of the interior decor is a bit tired.
Stayed 3 nights in Jun 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The location is walkable to the attractions and convenient to the train station. Rooms are clean.
Stayed 4 nights in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Could use some updates to the property, but it was very clean and nice.
Stayed 1 night in Jun 2024

10/10 Excellent

Jeongah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Gerhard

Stayed 1 night in May 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is extremely clean and comfortable. The staff are amazing the receptionist was friendly and knowledgeable and recommended a great restaurant very close by. The attendant at the breakfast offered by the hotel was very friendly, helpful and patient. The receptionist also arranged a late checkout which was very nice as we are nearing the end of a long journey and we have a long layover in Basel. Overall a wonderful stay in a comfortable place.
Stayed 1 night in May 2024

10/10 Excellent

Anna

Travelled with partner
Staff was very friendly and helpful
Stayed 2 nights in May 2024

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing
The circulation areas are in very poor condition. Pencil writing graffiti on walls on level two is not acceptable and certainly not for the three/ four star hotel it is advertised as. Had I not arrived late to Basel I would have moved hotel. The half illuminated sign on the roof should have given me a headsup on the condition of some areas as I arrived. Temporary air units were dotted around reception. That said the bathroom was super clean and both receptionists were very helpful and spoke excellent English. Bedroom was clean and had nice beds. There was a safe in the room big enough to take a laptop and there was a free transport pass given on arrival. The biggest positive is the hotel is perfectly located for trams and the train station.
Graffiti covered 2nd floor lift lobby with broken? Sign
Stairwell
Stayed 1 night in Apr 2024

10/10 Excellent

Dimitris

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel doesn’t have A/C in which make our room pretty hot.
Stayed 1 night in Apr 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

4/10 Poor

Alban

Travelled with family
Liked: Cleanliness
It wasn’t a great stay. We didn’t have hot water the first day, and the ventilation system seemed out of service for the 3 days. We stayed end of March, and room temperature climbed to 27C every night. We kept windows open during the day to cool the room, but it wasn’t possible at night due to the traffic. At these heatwave level temperatures, it was difficult to get babies to sleep. Even though the staff knew about issues, they didn’t offer options or to relocate. Otherwise, the property is clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Alastair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Desmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very centrally located and easy to go to everywhere. Close to the main train station.
Stayed 2 nights in Dec 2023