First, the staff is very kind and friendly, and they were responsive to our concerns and the problems with the rooms we booked.
The problem is that there were more problems than there should have been. The rooms are in desperate need of renovations, the toilets need fixing, the bathroom fixtures need to be put in the rooms or repaired, the hot water needs to be consistent, and the rusted fridges need replacing. Everything is third hand and broken, missing parts, rusted, or in some form of disuse. They were fixing items when we arrived, and clearly didn’t finish so there was an almost daily request for a fix. The sense we got was that the owners felt “it’s good enough/it turns on” is the standard. They’re doing the repair work and renovations themselves rather than hiring professionals.
Towel service was provided but there’s a one towel set per bed in room mindset. One towel set for a room with a queen bed; two towels for a room with two twin beds? We couldn’t figure out the reasoning behind this (because wouldn’t couples be in a queen bed room and why would they want to share a bath towel and washcloth?). It got a bit tedious but we had to continually remind them that there were two people in the queen bed room (which should have been obvious every time the housekeeper removed two sets of used towels).
The dining room and veranda are lovely, inviting, and comfortable. It’s a walk up to the Inn (stairs and no elevator) so be prepared to lug your suitcases yourself.