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Pacific Palace Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pacific Palace Hotel

Lobby
Exterior
Lobby
Poolside bar
Twin Room | Minibar, in-room safe, desk, soundproofing

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Gym
  • Room service
  • Laundry

Explore the area

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Harbour Bay Ferry Terminal
    14 min walk
  • Golden Palace
    1 min walk
  • Bayshore Station
  • Batam Batu Besar (BTH-Hang Nadim)
    26 min drive

Room options

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, soundproofing

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Cabin Twin Room

Hair dryer, slippers, towels

Cabin Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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The price is CHF 73
for 1 night
includes taxes & fees
6 Jan - 7 Jan
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About this property

Pacific Palace Hotel

Hotel with 2 restaurants, near Harbour Bay Ferry Terminal
This smoke-free hotel features 2 restaurants, a full-service spa and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Pacific Palace Hotel offers 180 air-conditioned accommodations with minibars and a safe. This Batam hotel provides complimentary wireless Internet access.

Bathrooms include slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Pacific Palace Hotel, you'll be within walking distance of Harbour Bay Ferry Terminal. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Indulge with body scrubs, aromatherapy or body treatments at Adorabella Massage
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Harbour Bay Ferry Terminal and 8 minutes from Batam Centre Ferry Terminal
  • Airport, ferry terminal and shopping centre shuttle service available for a fee
Pacific Palace Hotel offers its guests a full-service spa, 2 hot tubs, a health club, and a sauna. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A children's pool, a nightclub, and spa services are also featured at the business-friendly Pacific Palace Hotel. A round-trip airport shuttle and a ferry terminal shuttle are available for a fee. Self parking is free.

This 3.5-star Batam hotel is smoke free.

Athena Restaurant – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
Neptune Lounge – On-site lobby lounge. Open daily.
Golden Palace – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 spa tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Pacific Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 76 reviews" "
Rating 8 - Good. 27 out of 76 reviews" "
Rating 6 - Okay. 21 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s like going home….
I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as usual!
I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jasteen Qays Bin Md

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

8/10 Good

KENTARO

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Hotel Batam
Stayed 2 nights in Jul 2023

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

JEFF

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Stayed 2 nights in Apr 2023

6/10 Okay

Seah

Stayed 2 nights in Feb 2023

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean

8/10 Good

Zaw

Stayed 2 nights in Sep 2022

8/10 Good

SOON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good

Candy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
The bedsheet was not changed and smells pee.
Stayed 1 night in Aug 2019