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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds
Premium bedding, desk, iron/ironing board, free cots/infant beds
Pool

Reviews

5.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet-friendly
  • Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪7 min walk‬
  • Batavia Downs Casino
    ‪16 min walk‬
  • Holland Land Office Museum
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
Along with a water park (surcharge), this hotel has a restaurant and a fitness centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and a business centre. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge), a fitness centre and a children's pool.
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • 7 minutes on foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served a free continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge – This lobby lounge only serves dinner. Open selected days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.2
Rating 10 - Excellent. 118 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 199 out of 1000 reviews
Rating 4 - Poor. 207 out of 1000 reviews
Rating 2 - Terrible. 302 out of 1000 reviews

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Dave

Disliked: Property conditions & facilities
The place needs some upgrading
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Travelled with family
Stayed 1 night in Nov 2024

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No good qualities at this "Quality inn & suites(NY503) Reasons (and im being short with this list) 1) Dated and lacking any kind of welcoming! Feels like your in the loading dock of a furniture warehouse. 2)Upon entering the room we were given... the bathroom had rust on any metal surface you saw, and in case you wondered what it was, the cockroaches that we recorded with our phone, will confirm to you its rust. Nothing else to say because we didn't stay more than a few minutes in this warehouse.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy access from I-90, helpful staff. The room is spacious and comfortable.
Stayed 1 night in Nov 2024

6/10 Okay

Debbie

Stayed 1 night in Oct 2024

2/10 Terrible

GERARDO

Business traveller
Disliked: Cleanliness, property conditions & facilities
There were cockroach in the cabinet next to the refrigerator 😡😡😡
Stayed 2 nights in Nov 2024

6/10 Okay

Sarah

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Overall the hotel looked rundown and kind of shabby. It took three (3) times to get a room key that worked. The room smelled of stale cigarette smoke. It appears they rent rooms to homeless people (possibly through the Department of Social services) which made us feel a little uncomfortable. I we won’t use this hotel ever again.
Stayed 1 night in Nov 2024

2/10 Terrible

Cary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Fit For The Homeless
We are both over 65… and that slum hole was the absolute worst place either of us ever stayed at. If we weren’t so far from home, we would have forfeited our stay and left. What hotel takes down their breakfast at 9am?? (just dry cereal anyway) Cigarette burn holes in our bed covers, no internet, busted furniture, not to mention we didn’t dare to take a shower…missing ceiling tiles, hole where the vent was. The room was not touched at all while we were out all day, out of TP, I could go on. STAY AWAY FROM THAT PLACE
Stayed 2 nights in Aug 2024

2/10 Terrible

Jeremy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
My worst hotel ever
Worst hotel in my life, very fortunate I haven't found roach in my room after reading through the comments. Photos are very very misleadings.
Stayed 2 nights in Nov 2024

8/10 Good

Indira

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Location and water park was great Rooms need a refresh
Stayed 2 nights in Nov 2024

2/10 Terrible

Skyla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was stains all over my bed and 2 other people that stayed with us in different rooms had cockroaches in there
Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Stayed 1 night in Oct 2024

8/10 Good

Catherine

Stayed 1 night in Oct 2024

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was disgusting and smelled horrible the low quality inn that’s for sure
Stayed 1 night in Oct 2024

2/10 Terrible

Ruth Coates

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS ONE. 5 POLICE CARS WERE OUTSIDE WHEN WE ARRIVED. WE CHECKED OUT A COUPLE OF HOURS AFTER ARRIVAL. THE ROOM WAS FULL OF ROACHES.

4/10 Poor

Milton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mabel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs serious cleaning and renovation. The halls smell so does the room.
Stayed 3 nights in Oct 2024

6/10 Okay

Katrina

Stayed 1 night in Oct 2024

4/10 Poor

Karoline G

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Liam

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Skylar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly at check in. Our initial room smelled stong of cigarette smoke and we were ungraded to a larger room. Upon entry we noticed suspicious stains on furniture, busted bathroom door and handle, water damage, COCKROACHES, and 3 times staff walked into our room with out knocking at different hours of the day. Continental breakfast was a joke, the wifi and the phone didnt work at all. We had no choice but to stay but we were disgusted and uncomfortable.
Stayed 1 night in Oct 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is rundown and nothing like shown in pictures. Only one of four elevators worked, hallways smelled musty with old cigarette smoke added in.
Stayed 1 night in Oct 2024

2/10 Terrible

Rohit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the room. Filthy rooms. Smelly Carpets. Front desk send someone to clean up the room, he didnt have vacuum cleaner. We reached here at 8:00 pm. We didnt have any choice, i looked around to get another hotel at that time, but all of them were full. I slept in my car instead, as the bedbegs in the room. Its a zero star hotel. Do not, do not, do not, do not stay here.
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Run down, peeling wallpaper, rust, peeling paint, just tired.
Stayed 1 night in Oct 2024

2/10 Terrible

stacy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bug problem is getting out of hand
Stayed 1 night in Oct 2024