9 Jan 2019 by Rachel
Dear penta guest, Thanks for your valued feedback. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.
17 Oct 2018 by Rachel
Dear penta guest, Thanks for your value feedback. It is very unfortunate that you were disappointed by the general disposition of our property and we were sorry to hear that. We are always focus on the customers experience in order to improve our service not only the impressions and management but details. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards
28 Mar 2018 by Steven
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.