4/10 Poor
Verified traveller
1 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Ripped off
Not so good. Put chair against Door at night- to feel safe. Looks not good. Told three standards in hotel at checkout- mine lowest- cracked tiles in family bathroom floor. Glass black up 3 inches- filthy shower on ledge around just outside shower all way around. Toilet needs cleanser. Breakfast extra cost- only eggs or raisin toast - no fruit choice or yoghurt. Bistro did have decaf coffee and lactose free milk. Windows all rotten at base. Not sealed and hear all noise from outdoor night place 3 doors away so hard to get to sleep until well after midnight. Do not clean room or make bed unless you see sign in room and let them know between 9-5 pm- as out b4- 8 am and when back late too exhausted to drop into office- welcome pack says dial 9 for office- but no phone in room - web page says 4 star hotel yet no mention that old heritage like mine to renovated modern- nothing on hotel.com says anything about room quality yet I thought I was paying for a good quality room - I took own tea bags. Only Old English tea or normal Nescafé - not a fan either . Ironing board needs new padding underneath as ruined some clothes when ironing . Desk drawers fall open if no chair there to hold shut. Old chair in room absolutely filthy and bit thread bare like picked up from rubbish heap and suspension /padding worn out . ( one used in web page photo years ago when clean?)I put a towel at bottom Doir to block light coming into room. No fly wire screen on window. Sheets clean on top bed.
Verified traveller
Stayed 4 nights in Nov 2024