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pentahotel Berlin Köpenick

4-star property
Gruenauer Str. 1, Berlin, BE 044 511 21 42
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4.2 out of 5
Very good!
See all 24 ebookers Reviews

"Hotel is in good area beside river with lots of bars, cafes, restaurants within walking distance. Tram/bus stop right outside with direct bus to Schon ... " More

By a verified traveller on Thu 15 Aug 2019

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Comfort Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Berlin Köpenick by Leonardo Hotels. During your stay, you're just a quick walk from Köpenick Palace. Features include free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include 15 meeting rooms, a lift and a terrace
  • On-site recreation includes a gym
  • Just a 1-minute drive from Köpenick Palace and 5 minutes from FEZ Berlin
  • Cats and dogs welcome for a fee

Hotel Berlin Köpenick by Leonardo Hotels ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Berlin Köpenick by Leonardo Hotels

Everyone (18) Couples (6) Family (1)
4 out of 5
Hotel is in good area beside river with lots of bars, cafes, restaurants within walking distance. Tram/bus stop right outside with direct bus to Schonefeld airport (164) Check in and out was quick and easy, left luggage facilities were used. We did not eat here but they do room service. There's a big funky candle-lit bar with beer garden. There was tape around the beer garden - not sure if this was designed to keep it off-limits to non-guests but it didn't look great. The bar drinks menu is quite extensive but the first two drinks we requested ere both not available. Lifts worked well. Games console at reception. Room was clean, modern and very spacious for the price, with bath/shower, hairdryer, washing line, toiletries and towels provided. No mini-bar. Windows opened onto main road outside. Air-con worked ok. Power sockets beside bed. No iron / ironing board. Staff spoke perfect English. Free WiFi. Being a typical Brit tea/coffee making facilities in the room would be welcome. Would happily stay here again.

Posted by on 15 Aug 2019

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Comment from Hotel Management

6 Sep 2023 by Katrin Kraske, Guest Relations Manager

Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

4 out of 5
One can see why it is a four star hotel. The atmosphere is very pleasant. Nice view of the river.

Posted by on 8 Oct 2018

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Comment from Hotel Management

15 Oct 2018 by Simone Bücklein

Dear Guest, We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

4 out of 5

Very nice Hotel in great location but staff.......

The hotel is very modern, clean, lovely decorated and furnished with great taste. The breakfast left merely no room for improvement and the rooms are functional but still cosy. Also the bar would be our first choice and is even recommended amongst locals! The only point of dissapointment was the staff: Although everybody was very friendly and helpful - most of the staff seemed to be "in training". - service was very slow and "unsure" - when we ordered tea we were served the amount of half a glass of luke warm tea - we got contradicting answers as how to pay for the breakfast on two different days - staff was not able to provide help with the apple computer provided by the hotel

Posted by on 10 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Simone Bücklein

Dear Guest, We are delighted that you enjoyed your stay with us in general. Thank you for taking the time to review our hotel. First of all we would like to apologize for the circumstances during your stay. We are very sorry about the behavior of our staff and the situation you described and we definitely will talk to our team member to improve ourselves. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

3 out of 5
Even though the information said there's air conditioning, in practice it was so weak that the room temperature did not change even at the lowest temperature and highest power.

Posted by on 21 Jun 2024

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Comment from Hotel Management

24 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast

Dear Janica, Your feedback about the air conditioning is important to us. It's unfortunate to hear that it did not function as expected during your stay. Our aim is to ensure our guests enjoy a comfortable and pleasant environment at all times. We hope that this experience will not deter you from choosing us in the future. Our ultimate goal is to provide an ideal stay, and we are committed to improving where necessary. Best regards,

5 out of 5

Posted by on 18 Jun 2024

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Comment from Hotel Management

8 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast

Hallo Markus, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

4 out of 5

Posted by on 3 Apr 2024

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Comment from Hotel Management

5 Apr 2024 by Katrin Kraske, Guest Relations Manager ClusterEast

Hallo Heidi, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

5 out of 5

Posted by on 21 Dec 2023

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Comment from Hotel Management

10 Jan 2024 by Katrin Kraske, Guest Relations Manager ClusterEast

Hallo Kurt, danke für Ihre Zeit unser Hotel zu bewerten. Schön, dass es Ihnen bei uns so gut gefallen hat. Sehr gern möchten wir Sie wieder als Gast bei uns im Hotel Berlin Köpenick by Leonardo begrüßen dürfen und wünschen Ihnen alles Gute. Viele Grüße,

5 out of 5
This hotel is easy to get to and has a nice atmosphere

Posted by on 24 Nov 2023

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Comment from Hotel Management

28 Nov 2023 by Katrin Kraske, Guest Relations Manager ClusterEast

Dear Saara, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

4 out of 5
This hotel is easy to get to and has a nice atmosphere

Posted by on 24 Nov 2023

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Comment from Hotel Management

27 Nov 2023 by Katrin Kraske, Guest Relations Manager ClusterEast

Hello Saara, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

4 out of 5

Posted by on 11 Sep 2022

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Comment from Hotel Management

6 Sep 2023 by Katrin Kraske, Guest Relations Manager

Dear Steven, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

About the pentahotel Berlin Köpenick

Location Gruenauer Str. 1, Berlin, BE 12557

Property Features

Hotel Berlin Köpenick by Leonardo Hotels offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 15 meeting rooms available. The business-friendly Hotel Berlin Köpenick by Leonardo Hotels also features a terrace, room service (during limited hours), and a lift. Parking is available for a fee. This Berlin hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 1998
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Pool or billiards table
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Berlin-Grünau Station (4 km / 2.5 mi)
  • Metro station: Köllnischer Platz Tram Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Berlin Köpenick by Leonardo Hotels offers 190 accommodations with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include a bath. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Bathtub
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.

Hotel Restaurant – On-site restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rock climbing nearby
  • Swimming nearby
  • Marina nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

On-site parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, JCB International, Union Pay, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in all accommodation.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Car not required
  • Long-term renters welcome
  • Staffed front desk
  • Children stay free - maximum age 2
  • Events/parties not allowed
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Self-parking fee: EUR 16 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin-Köpenick pentahotel
  • pentahotel Berlin-Köpenick
  • pentahotel Berlin-Köpenick Hotel
  • pentahotel Hotel Berlin-Köpenick
  • Hotel Berlin Köpenick
  • pentahotel Berlin Köpenick
  • Hotel Berlin Köpenick by Leonardo Hotels Hotel
  • Hotel Berlin Köpenick by Leonardo Hotels Berlin
  • Hotel Berlin Köpenick by Leonardo Hotels Hotel Berlin

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.