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4.0 out of 5

"The hotel is right opposite Tram #9 stop, about 10 mins Bern central station. Staff are friendly and speak good English (as is usual in Swiss hotel ... " More

By a verified traveller on Thu 08 Dec 2016

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Comfort Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Comfort Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Comfort Single Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room (Room Selected at Check-In)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Comfort Quadruple Room

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Ambassador. During your stay, you'll be connected to a shopping centre and within walking distance of Freibad Marzili. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with hot stone massages or reflexology at Massage
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • 14 minutes on foot from Freibad Marzili and a 3-minute drive from Bern Natural History Museum
  • Pets welcome for a fee

Hotel Ambassador ratings based on 42 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Ambassador

Everyone (15) Couples (8) Business (5) Family (8) Friends (2)
1 out of 5

never 4 stars

Staff insulted me, I was proved right, never a word of excuse. they certainly could never work at the Schweizerhof ! corner of the room was a minimal bathroom, no privacy. decoration tasteless and cold. the restaurant served Tilapia, this is junkfish ! I certainly was unhappy there.

Posted by , from La Provence France on 30 Nov 2017

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4 out of 5

Good apart from faulty internet

Pros: Please see earlier section
Cons: Please see earlier section
Location: Please see earlier section
The hotel is right opposite Tram #9 stop, about 10 mins Bern central station. Staff are friendly and speak good English (as is usual in Swiss hotels). I didn’t have a car but I liked the idea of free parking. The room was modern and clean. I stayed on the 2nd floor in a single bed room. I liked the large floor-to-ceiling windows but they needed net curtains, as I didn’t like the idea of people at the tram stop peering up into my room. The size of the room was fine – much better than many others in Bern (e.g. Metropole or Kreuz). The room temperature was a bit warm but a nice contrast to the 0 degree temperature outside. Room access was via a key (rather than card). The room didn’t come with an ironing board, but reception were happy for me to grab one from their store room. I liked the positioning of the socket by the desk and bed. It was one of those Swiss triple sockets - fine for native plugs but could not take more than one bulky power adaptor. The room had a minibar and kettle with tea & coffee sachets. It didn’t have a bottle of complementary water or any biscuits. When the internet was working it was excellent. But it took a very long time to connect. Once it took over 1 hour to connect (I restarted my laptop 3 times to increase my chances of success). It simply wouldn’t take me to the landing page and timed out instead. Reception admitted that the internet was faulty and they in contact their supplier about it. The bathroom had an actual bath! This is unusual for

Posted by , from UK on 8 Dec 2016

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1 out of 5
Ganna ist in diesem Hotel nicht mehr willkommen

Posted by on 22 Jun 2024

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5 out of 5
Very clean!

Posted by on 1 Jun 2024

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5 out of 5

Posted by on 30 May 2024

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5 out of 5

Posted by on 13 Jul 2023

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4 out of 5
Nettes Personal, Zimmer gross und teils mit Aussicht auf die Stadt.

Posted by , from Ebmatingen on 2 Jul 2023

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4 out of 5
Bien situé pour se déplacer à pied dans Berne, palais fédéral à un petite demi- heure de marche et zoo à 10 minutes à pieds. Personnel sympa. Un petit effort sur la déco serait un plus pour l’hôtel.

Posted by on 23 Apr 2023

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5 out of 5
Je remercie l'hôtel pour la mise à disposition de son parking pendant la durée de mon séjour.

Posted by on 8 Dec 2022

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4 out of 5

Posted by on 6 Aug 2022

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Property Features

Hotel Ambassador offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hotel Ambassador. Self parking is free. This 4-star Bern hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 7 levels
  • Conference rooms
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Koeniz Wabern bei Bern Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Hotel Ambassador offers 97 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Smart televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Bern hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hotel Ambassador has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

  • Free bicycles on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Massage. Services include hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Sauna in spa
  • Massages
  • Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 20.0 per night.

Pet Policy

  • Pets: CHF 10 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • UnionPay
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 4.30 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 9 to 19 per person
  • Pet fee: CHF 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Bern
  • Ambassador Bern Hotel
  • Ambassador Hotel Bern
  • Bern Ambassador
  • Bern Ambassador Hotel
  • Bern Hotel Ambassador
  • Hotel Ambassador Bern
  • Hotel Bern Ambassador
  • Hotel Ambassador SPA Bern
  • Hotel Ambassador Bern
  • Hotel Ambassador Hotel
  • Hotel Ambassador Hotel Bern

You should know

  • Pool access available from 8 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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