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Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Frette Italian sheets, premium bedding, Select Comfort beds, minibar
View from property
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Exterior
Sauna, hot tub, Turkish bath/hammam, body treatments, hydrotherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200
  • Grand Beach
    3 min walk
  • Biarritz City Hall
    6 min walk
  • Casino Barriere
    7 min walk
  • Biarritz (BIQ-Pays Basque)
    12 min drive

Room options

View all photos for Suite, 2 Bedrooms (Imperial)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms (Imperial)

  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed (Rooftop)

Suite, 1 King Bed (Rooftop) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 King Bed (Rooftop)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Royal Suite, 1 King Bed

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds (Ambassador, Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Single Beds (Ambassador, Cruise Liner Collection)

  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed (Cruise Liner Collection)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Beach View

Classic Room, 1 King Bed, Beach View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View (Classic Collection)

Beach/ocean view

Deluxe Room, 2 Single Beds, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

Beach/ocean view

Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, 1 King Bed (Cruise Liner Collection)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Classic Collection)

Room, 2 Single Beds (Classic Collection) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Single Beds (Classic Collection)

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Suite

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Imperial Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Family Suite, 2 Bedrooms

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Single Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Ambassador Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Classic Collection)

Deluxe Room, 1 King Bed (Classic Collection) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed (Classic Collection)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Beach View

Room, 2 Single Beds, Beach View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Single Beds, Beach View

  • Beach view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Beach View

Room, 1 King Bed, Beach View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Palais)

Suite, 1 King Bed (Palais) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 King Bed (Palais)

  • City view
  • Sleeps 3
  • 1 King Bed

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View from property

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4.3 out of 5, Excellent, (339)
The price is CHF 177
for 1 night
includes taxes & fees
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About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Beach spa retreat, walking distance from Biarritz City Hall
Catch some rays at the beach or spend the day relaxing at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt's full-service spa. Then enjoy a meal at one of the palace's 3 restaurants.
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers 142 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Biarritz palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. During your stay, you're just a quick walk from Grand Beach. Features include free WiFi in public areas, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at La Terrasse, one of the property's 3 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, hydrotherapy or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Grand Beach and 5 minutes on foot from Bay of Biscay
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Biarritz palace is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
La Terrasse – Overlooking the ocean, this restaurant specialises in French cuisine and serves lunch and dinner.
Le Sunset – This poolside restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Le Salon – Overlooking the ocean and garden, this café specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
La Rotonde – Overlooking the ocean, this restaurant specialises in French cuisine and serves brunch and dinner. Open daily.
Le Bar Napoleon III – On-site bar. Open daily.
24-hour room service is available.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, uncovered parking on site (EUR 30 per day)
  • Uncovered valet parking on site (EUR 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 50 to 50 for adults and EUR 25 to 25 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Rotonde
  • La Terrasse
  • Le Bar Napoleon III
  • Le Salon
  • Le Sunset

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1854
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 65 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.91 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 50 to 50 for adults and EUR 25 to 25 for children
  • Uncovered self-parking fee: EUR 30 per day (in/out privileges)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This palace caters to LGBTQ+ guests.
  • Reservations are needed for massage services. For reservations, contact the palace before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais Imperial
du Palais Imperial Biarritz
Hôtel du Palais Imperial Resort
Hôtel du Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hôtel Palais Imperial Resort Biarritz
Palais Imperial Biarritz
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel Palais Imperial Resort
Palais Imperial
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Palais Imperial Biarritz

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 276 reviews" "
Rating 8 - Good. 39 out of 276 reviews" "
Rating 6 - Okay. 8 out of 276 reviews" "
Rating 4 - Poor. 11 out of 276 reviews" "
Rating 2 - Terrible. 3 out of 276 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder
Das hotel hat alles im Griff bei Problemen helfen sie und finden eine Lösung . Das team ist hervorragend vom Check in bis zum Mechaniker, alles bestens, ein super pool , ein herrliches spa. Wir hatten ein Upgrade in die Gary Cooper Suite , Great. Frühstück super
Stayed 2 nights in Aug 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Place
Marvelous stay in an historic place where everything is beautiful
Stayed 6 nights in Aug 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.
Stayed 3 nights in Jul 2024

2/10 Terrible

Liz

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Worst experience ever
Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great services beautiful hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, from architecture to experience, is all about luxury. From the initial greeting to departure, the entire stay was lovely. I had a beautiful room with 5 (or 6?) floor to ceiling windows, a bathtub (💖), and twin beds. We were welcomed with champagne and lemon cookies, and the complimentary teas were delicious and high quality. The welcome for my little dog was sweet and beautiful. And although the chef has recently changed, the wait staff is knowledgeable, refined, and gracious. My thanks to Nisma, Denis, and others at reception, to Pierre and Christophe, the voituriers, and to the young lady who engraved the little dog tag for Rambo, many thanks!
Stayed 1 night in Jun 2024

2/10 Terrible

Carolyn

Stayed 3 nights in May 2024

10/10 Excellent

Jahan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences
Stayed 2 nights in May 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!
Stayed 1 night in Apr 2024

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.
Stayed 1 night in Mar 2024

10/10 Excellent

Mirko Thomas

Stayed 5 nights in Dec 2023

10/10 Excellent

vincent

Stayed 1 night in Oct 2023

10/10 Excellent

Micaela, Alamo

Stayed 1 night in Oct 2023

10/10 Excellent

Ulf

Stayed 2 nights in Sep 2023

10/10 Excellent

Kwoon I

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay second time, Happy
Stayed 6 nights in Aug 2023

10/10 Excellent

Carlos, san antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 1 night in Sep 2023

10/10 Excellent

Siobhan

Stayed 1 night in Sep 2023

10/10 Excellent

Shani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything at The Hotel was exceptional. Nothing was too much trouble. All staff were kind and helpful and made our stay wonderful thank you all
Stayed 4 nights in Jul 2023

10/10 Excellent

Cristina

Stayed 4 nights in Jul 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
A lot to improve
Room was not ready at 4.30pm Had to wait 45 min to have a coffee in the morning Shower had a terrible smell
Stayed 1 night in Jul 2023

10/10 Excellent

Micaela, Alamo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my third stay at the Hotel du Palais in Biarritz and my best stay. The staff was warm, welcoming, and they remembered me from my last two visits. My husband and I felt well cared for and respected. I don't know if we received a room upgrade, but it felt like we did because we had a room with beautiful views of the city and ocean. Dinner on the terrace last night, with the ocean and sunset, were a definite plus!
Stayed 1 night in Jun 2023