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Casual Bilbao Serantes

1.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casual Bilbao Serantes

Property entrance
Single Room Exterior Private Bathroom | Street view
Double Room | View from room
Exterior
Interior

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calles Somera,14, Bilbao, 48005
  • Ribera Market
    3 min walk
  • Santiago Cathedral
    4 min walk
  • Plaza Miguel de Unamuno
    4 min walk
  • Bilbao (BIO)
    20 min drive

Room options

View all photos for Twin Room

In-room safe, blackout curtains, soundproofing, free WiFi

Twin Room

  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room Exterior Private Bathroom

Single Room Exterior Private Bathroom | In-room safe, blackout curtains, soundproofing, free WiFi

Single Room Exterior Private Bathroom

  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

In-room safe, blackout curtains, soundproofing, free WiFi

Double Room

  • 12 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, blackout curtains, soundproofing, free WiFi

Quadruple Room

  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout curtains, soundproofing, free WiFi

Triple Room

  • 16 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Room

In-room safe, blackout curtains, soundproofing, free WiFi

Twin Room

  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About this property

Casual Bilbao Serantes

Pension in Bilbao, steps from Santiago Cathedral
This smoke-free pension features a microwave in a common area, a fridge in a common area and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and express check-in are on-site.
Casual Bilbao Serantes offers 7 air-conditioned accommodations with a safe and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at Casual Bilbao Serantes, you're just a quick walk from Church of San Antón. Enjoy features like free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Santiago Cathedral and Ribera Market
Casual Bilbao Serantes offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Casual Bilbao Serantes also features laundry facilities, dry cleaning/laundry services, and express check-in.

This Bilbao pension is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 17 per night); reservations required

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 17 per night (1640 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property does not have a front desk. Guests will receive an access code. A virtual front desk provides assistance to guests.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casual Bilbao Serantes Motel
Casual Serantes Motel
Casual Serantes
Casual Bilbao Serantes Bilbao
Casual Bilbao Serantes Pension
Casual Bilbao Serantes Pension Bilbao

Casual Bilbao Serantes Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 64 reviews" "
Rating 8 - Good. 27 out of 64 reviews" "
Rating 6 - Okay. 4 out of 64 reviews" "
Rating 4 - Poor. 9 out of 64 reviews" "
Rating 2 - Terrible. 5 out of 64 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customers service, access to a kitchen giving a choice to make your own meals.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Fumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff
Stayed 1 night in Dec 2023

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.

8/10 Good

Rubim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.
Stayed 3 nights in Jul 2023

4/10 Poor

ronald

Disliked: Staff & service, amenities

4/10 Poor

ronald

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.

8/10 Good

Juan C

Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street. There is no front desk, I had ti access with a cose they provide
Stayed 1 night in Dec 2022

10/10 Excellent

samer

Stayed 4 nights in Oct 2022

2/10 Terrible

Leo

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Not recommended.
Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.
Stayed 1 night in Jul 2022

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casual stay in bilbao
The hotel doesn't have a reception. They text you an access code. The room was clean and large enough, you have many stairs to get to the rooms. I would recommend this hotel, it is good value but nothing luxurious
Stayed 4 nights in May 2022

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice stay. People at front desk were very friendly and helpful. Walls seem to be thin. You could here the neighbors.
Stayed 1 night in Oct 2021

6/10 Okay

Marc, Marlborough

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great right in the Casco Viejo area. The room was fine. It was clean, had a nice shower. Someone changed the towels and made the bed the next day which was nice. I thought this was a hotel but it was a "pension" so hotel minus the hotel building and reception but there is an office nearby and they are responsive.
Stayed 2 nights in Oct 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilboa Stay
The room was immaculate, having a private bathroom, outside of the room itself is different, but no big deal, and it was really clean as well. The only advice I would give is to let people know you are booking into a bar/pub district, and be a little clearer on the text message. Apart from that really nice place, that I would stay again.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was fabulous. Yes, there are stairs you have to tow up your luggage and there is no air conditioning so be mindful of those details. This is also located in the middle of Casco Viejo which can be noisy but we didn’t mind it at all bc that’s where we wanted to be. The staff is super attentive and helpful and the place is very clean and well maintained. We got room serviced and clean linens when we needed. Recommend it !
Stayed 3 nights in Aug 2019

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Burak

Very nice clean and helpful staff.
Stayed 1 night in Nov 2018

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Location is great, although the property is in a busy restaurants area and you can hear the noise in our room, but its a lively area and we did not mind. Room is small but comfortable. Anna the reveptionist is very friendly and helpful. People in Bilbao are very nice and friendly.
Stayed 2 nights in Oct 2018

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, basic rooms in middle of old quarter
It’s a very clean and newly redone pension right in the middle of the old quarter, so you’re surrounded by beautiful old buildings, bars and pinxto spots. Also you can walk to downtown Bilbao very easily - about 15-20 to Alhondiga cultural center or 25 mins to Guggenheim. Rooms are simple, modern and comfortable. No frills or breakfast but there’s a small kitchen with a kettle and coffee maker and small fridge. WiFi is very fast, the best of the 4-5 hotels I’ve stayed at in Bilbao. The only downside is that there isn’t someone working there late at night and in the afternoon, so make sure you let them know when you’re coming. Otherwise it’s a great affordable option in Bilbao!
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quite Noisy
Staff is accomodating and very helpful. Not recommended for light sleepers at least in Room 205.
Stayed 1 night in Apr 2018

8/10 Good

HUI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

8/10 Good

B M N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable.
Muy agradable en perfecta zona.
Stayed 1 night in Feb 2024

4/10 Poor

Nicolas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Muy caro para lo que se ofrece
El ingreso fue muy complicado. Llegar a la habitación no fue fácil porque la escalera es prácticamente de dos pisos. El espacio para la cama matrimonial y las dos camas adicionales es muy reducido. El baño es más que pequeño. Las fotos son engañosas. La zona es inaccesible en auto, sucia y ruidosa
Stayed 1 night in Dec 2023