4/10 Poor
Amelia
8 Dec 2024
Disliked: Staff & service
Don't bother, not worth the money
2nd visit, allbeit 10years later. Price paid not worth it, 10years ago was amazing, this stay was pathetic, massive disappointment. Not a 4star hotel anymore. Sure it's mostly disabled friendly, but check in, touch screens too high up on desk, as in wheelchair, couldn't see screen properly, reception lady had to partly lean across me to do it.
There were xmas parties on, which to some extent you can understand, but not to the detriment of serving food or drink to ordinary guests who's paying a fair bit for B&B. Asked at check-in, can we order food and drink, she said yes, but to order at bar and take to room ourselves order order later, bar options only snacks at best, couldn't even get a hot drink.
Arrival in room, difficult to find what switches were for which lights, especially bathroom one, most obscure place, not disabled friendly or generally sensible, some lights didn't work, only one dimmer switch worked and linked lights dimming to different levels. Bathroom smelled moldy, toilet & basin too close, very difficult to get onto toilet, toilet lid pushed against flush button, room & bathroom freezing, struggled to get heating setting to work.
Around 8pm we wanted to phone room service, only to find, no phone, everything works with QR code - discriminating to non-smartphone users. Finally got room service app, about to pay, but then it wouldn't work, then it said, no "days available"... alot more wrong, but not enough characters allowed.
Only bed was comfortable.
Amelia
Stayed 1 night in Dec 2024
