2/10 Terrible
Katarína M.
12 Jul 2023
Nothing as it was supposed to be
When we arrived at Bisceglie the owner came to pick us up from train station, and showed us the room we were staying in. One of the rooms did not look like the pictures at all. The fact that the owner and his family as Well as other customers were all on the property was not specified and is missleading, as the accommodation was not presented in such a manner. Otherwise we have made peace with these small inaccuracies and were relatively happy, enjoying our stay. Until the night before our morning departure when at 1AM we received an unpleasant message, charging us 20€ for using the AC. The air conditioning was shown to us during the tour and no charge for its usage was specified. After politely declining and contacting support who confirmed we were in the right, we received several rude messages from the host, even going as far as threatening to call the police and saying the price is already low and we should just pay it. After this unsuccessful attempt, we received another message (at 5AM) that urged us to vacate the premises before 10AM even though the checkout is specified at 11AM. We unhappily obliged to not anger the host even more, who seemed much more tame in person, than through messages.
Katarína M.
Stayed 8 nights in Jul 2023