4/10 Poor
Brittney
Travelled with family and small children
27 Aug 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs updates .. the pool and water park is nice and very toddler friendly but the VILLAS are disgusting we may try the hotel sometime but I spent $800 on a villa and it was disgusting the floor was very dirty our feet turned black from walking from the front to the bathroom area the beds are very uncomfortable feels like you are sleeping on a box spring only and the linens had stains and smell to them the whirlpool tub was disgusting I filled the tub and emptied it before getting in and it had dead skin and like black sludge come out of it and the kitchen was gross there was grease all over the stove and oven was smoking .. the blinds had food all over them and the couches had a terrible odor .. definitely needs better house keeping and more educated staff .. no one knew anything we were checked in late .. check in time was 4 we didn’t get in til 5 due to hosue keeping there were no golf carts left and NO TOWELS for the pool area and it was not even BUSY ! we saw maybe 10 people in the pool area this hotel and resort could be SO MUCH BETTER if they had more staffing and better house keeping ! Or maybe pay your employees more so they do a better job ?!
Brittney
Stayed 2 nights in Aug 2024