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NH Collection Bogotá Hacienda Royal

5.0 star property

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Junior Suite, Terrace | Premium bedding, minibar, in-room safe, desk
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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Breakfast available
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Calle 114, 6-02, Bogotá, Distrito Capital, 110111
  • Hacienda Santa Barbara Mall
    ‪1 min walk‬
  • Embassy of Canada
    ‪5 min walk‬
  • Fundacion Santa Fe de Bogota University Hospital
    ‪5 min walk‬
  • Bogotá (BOG-El Dorado Intl.)
    ‪42 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (Extra Bed 2 Adults + 2 Children)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2 Adults + 2 Children)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed OR 1 King Bed and 1 Single Bed

View all photos for Superior Room (Extra Bed 3 Adults)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 3 Adults)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds

View all photos for Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace

  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Kitchen (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (View)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed

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About this property

NH Collection Bogotá Hacienda Royal

Luxury hotel connected to a shopping centre in Usaquén with a full-service spa
Along with a full-service spa, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site. Housekeeping is available on request.
NH Collection Bogotá Hacienda Royal offers 82 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.
Spa has 2 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at NH Collection Bogotá Hacienda Royal. During your stay, you'll be connected to a shopping centre and just a quick walk from Hacienda Santa Barbara Mall. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Dominiques
  • Buffet breakfast served daily for a fee
  • Treat yourself to body scrubs, hydrotherapy or body treatments at Spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym, a sauna and complimentary bicycles
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 4-minute drive from 93 Park and a few minutes from Unicentro Bogotá
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
NH Collection Bogotá Hacienda Royal offers its guests a full-service spa, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 172 square feet (16 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury NH Collection Bogotá Hacienda Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Bogotá hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:00 AM and 10:00 AM.
Dominiques – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dominiques

Things to do

  • 24-hour health club
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa
  • Sauna

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 172 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 45.000 per vehicle (one way)
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Bogotá Hacienda Royal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Royal
Hacienda Royal Bogota
Hacienda Royal Hotel
Hacienda Royal Hotel Bogota
Hotel Hacienda Royal
Royal Hacienda Hotel
NH Collection Bogotá Hacienda Royal Hotel Bogota
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal
NH Collection Bogotá Hacienda Royal Hotel Bogotá
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
Hotel NH Collection Bogotá Hacienda Royal Bogotá
Bogotá NH Collection Bogotá Hacienda Royal Hotel
Hotel NH Collection Bogotá Hacienda Royal
Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
NH Collection Bogotá Hacienda Royal Hotel Bogotá

NH Collection Bogotá Hacienda Royal Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 392 out of 557 reviews
Rating 8 - Good. 109 out of 557 reviews
Rating 6 - Okay. 34 out of 557 reviews
Rating 4 - Poor. 12 out of 557 reviews
Rating 2 - Terrible. 10 out of 557 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet place.
Stayed 8 nights in Oct 2024

10/10 Excellent

tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place
Stayed 3 nights in Oct 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Maarten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel excellent location. I recommend to stay here.
Stayed 5 nights in Oct 2024

10/10 Excellent

Maria Grecia Álvarez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Dewi

Stayed 4 nights in Sep 2024

8/10 Good

NESTOR E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, great service
Stayed 2 nights in Jun 2024

10/10 Excellent

Omar

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Stayed 4 nights in Aug 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this hotel. Hacienda Santa Barbara, an upscale mall is joined to the hotel. You have clothing stores, supermarket, drug store and a wonderful organic market/restaurant. When you exit the mall, there is a pedestrian area with a wonderful outdoor market whit art crafts and beautiful stores and restaurants. The pedestrian street leads to the Usaquén Square with fantastic restaurants around it.The rooms are spacious and kept very clean. The service at the hotel is superb. Pedro and Ana at the bar/restaurant are the most important reason why I stay at the hotel. Their personalized service is like no other! They are just incredible. The breakfast is also very good. There is a buffet with all kinds of breads, a large variety of tropical fruits and juices, cereal, waffles, etc. You can also order eggs any style from the kitchen. The hotel is located in a residential area with a beautiful park in front of it. Great views from the rooms. I stay at this hotel at least 4 times a year. Thank you for providing a perfect stay each time.
Stayed 5 nights in Aug 2024

6/10 Okay

PATT

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Neighborhood was nice
Stayed 2 nights in Aug 2024

8/10 Good

Sigrid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Aug 2024

8/10 Good

Kaesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping and medical centers.
Stayed 1 night in Aug 2024

4/10 Poor

CLAUDIA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Major disappointment. The staff is not kind enough to serve their guests. I arrived with my mother, a senior, with two large suitcases and no one helped us with the suitcases to get to the reception desk and the bedroom. The same way when we checked out. I arrived at the bedroom and asked for the TV remote control if it was possible to connect my phone to the TV and first they told me yes and then they called me to tell me that no, the person in charge was not there and that first thing tomorrow morning they would take it to the bedroom. . None of that happened. They told me at 8 am and I waited and nothing. They do not treat their guests well and do not even ask how their stay was. I was disappointed of their lack kindness and attention. For a 5 star hotel, I am very disappointed and I compare it with other hotels in Bogota and this was the worst. I do not recommend if you are looking for good service for tourists.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable stay
Nice hotel, friendly staff, great location. Would definitely stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Steve

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2024

8/10 Good

Doran Santiago

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was good but the front desk guy promised refund because we had to leave early and then when booked with hotels. Com I had to pay an extra night because I had to change the day by one day. And then the hotel said no problem we will refund to the early check out because family emergency but hotel has to call they been trying to reach hotel 3 days and nothing I tryed calling 5 days before trip and no one ever answers.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024