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Best Western Mountain Lodge at Banner Elk

2.5 star property

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Photo gallery for Best Western Mountain Lodge at Banner Elk

Exterior
Lobby
Pillow-top beds, in-room safe, laptop workspace, iron/ironing board
Lobby
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Pool

Explore the area

Map
1615 Tynecastle Highway, Banner Elk, NC, 28604
  • Lees-McRae College
    ‪11 min walk‬
  • Banner House Museum
    ‪18 min walk‬
  • Sugar Creek Gem Mine
    ‪2 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Mountain Lodge at Banner Elk

Hotel in Banner Elk with free breakfast and fitness centre
A fitness centre, a seasonal outdoor pool and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and a 24-hour front desk. Housekeeping is available on request.
Best Western Mountain Lodge at Banner Elk offers 100 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and a safe. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. 30-inch flat-screen televisions come with satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Mountain Lodge at Banner Elk. During your stay, you'll be within walking distance of Lees-McRae College. Free WiFi in public areas, free self-parking and a gym are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 5 minutes by car from Sugar Mountain Resort and 14 minutes from Beech Mountain Resort
  • Pets welcome for a fee (restrictions apply)
Best Western Mountain Lodge at Banner Elk offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. A business centre and 4 meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 3600 square feet (324 square metres) and includes conference space. Best Western Mountain Lodge at Banner Elk also features a vending machine, a garden, and concierge services. Self parking is free.

This Banner Elk hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.01 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,600 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day (maximum USD 100 per stay)
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 10 per pet, per day (maximum USD100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 29 May and close on 05 September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Banner Elk Best Western
Banner Elk Lodge
Best Western Banner Elk
Best Western Mountain Lodge
Best Western Mountain Lodge Banner Elk
Best Western Mountain Lodge Hotel
Best Western Mountain Lodge Hotel Banner Elk
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Mountain Banner Elk
Best Mountain At Banner Elk
Best Western Mountain Lodge at Banner Elk Hotel
Best Western Mountain Lodge at Banner Elk Banner Elk
Best Western Mountain Lodge at Banner Elk Hotel Banner Elk

Best Western Mountain Lodge at Banner Elk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1003 reviews
Rating 8 - Good. 333 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Oz
Beautiful location. Easy check in. Great breakfast. We stayed to visit Oz. Highly recommend. Good value.
Stayed 1 night in Sep 2024

6/10 Okay

Dan

Stayed 3 nights in Sep 2024

10/10 Excellent

Averie

Stayed 2 nights in Sep 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice, clean place to stay. Loved how convenient it was to everything. We only stayed a night. Unfortunately it was very loud starting at 5am. From people being loud to garbage being collected, all before 6am. But thankfully everything else was very good, including it being clean and the breakfast offered was very nice. I do recommend trying them as my experience may have been just a fluke.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here in the aftermath of Hurricane Helene after being trapped in Banner Elk. Despite having no electricity, water, cell service, phone or internet the management, staff and everyone else there all came together as a community and worked together to do everything possible for each other and everyone there and to keep everyone's spirits high Despite all the tragedy and destruction. We will forever remember the smiling faces, kindness and support offered by the wonderful people here. May God bless you and yours.
Stayed 1 night in Sep 2024

10/10 Excellent

Ella

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Had easy parking. It was clean and had comfortable beds and pillows. Although the shower head was tiny it done it's job. Could definitely use an upgrade on the shower head. But other then that breakfast was good and the stay was nice and quiet.
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room smelled old, carpets need to be ripped out and overall rooms need to be updated.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
My friend had an accident while we were staying here. Everyone was very thoughtful and helpful!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and efficient!
Stayed 1 night in Sep 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay for a couple of days. The bathroom was really small and there were no elevators. But for us it was fine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to OZ Very friendly and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Brick

Liked: Cleanliness, staff & service, property conditions & facilities
Vry nice
Stayed 1 night in Sep 2024

6/10 Okay

gwendolyn

Travelled with family
Liked: Cleanliness, staff & service
Thought it had a pool and it use too but its been drained and damaged. It did have a microwave and fridge in room which was a plus. No elevator so if you have a lot of luggage you wanna be on 1st floor
Stayed 1 night in Sep 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Breakfast in the mornings was excellent as well. A variety of items so it pleases everyone. I'm not a coffee drinker so I'll add that you should offer a hot chocolate for those that want a warm drink in the morinng. This hotel was close to shops and restaurants that were great as well. I would stay here again if I make it back to this resort area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Tammy

Travelled with family
Great hotel to stay at.
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this hotel to anyone going to see The Land of Oz or going up here to ski. Great convenient location.lots of great restaurants around this area too.
Stayed 1 night in Sep 2024

8/10 Good

Debra

Travelled with group
Need to remove carpet in rooms
Stayed 3 nights in Sep 2024

10/10 Excellent

LLOYD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mostly-abandoned LAND OF OZ attraction opens for a weekend or two every September, and I traveled FAR to be there in 2024. This is THE place to stay for that event. It's warm, clean, and friendly.
Stayed 1 night in Sep 2024

8/10 Good

KAREN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff
Stayed 1 night in Sep 2024

10/10 Excellent

Christine

Travelled with family
When we pulled up I was a little nervous, especially when the rooms were accessed from outside much like old school Motels but when I opened the door to the room I was amazed. The room was very clean and beautiful! Very spacious and I actually loved the easy access to the parking lot etc. And our room was right across from the doors to the main lobby. Breakfast (Saturday) could be a little better but that’s the only complaint! Would recommend.
Stayed 1 night in Sep 2024