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Hermitage Hotel OCEANA COLLECTION

4.0 star property

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Photo gallery for Hermitage Hotel OCEANA COLLECTION

Classic Family 4 Room | In-room safe, desk, iron/ironing board, free WiFi
Bar (on property)
Exterior
View from room
Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
Exeter Road, Bournemouth, England, BH2 5AH
  • Bournemouth International Centre
    ‪1 min walk‬
  • Bournemouth Lower Gardens
    ‪1 min walk‬
  • Oceanarium
    ‪2 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic King or Twin Room

Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Classic King or Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Sea View Double Room

Sea View Double Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic King or Twin Room

Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Classic King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Family 5 Room

Classic Family 5 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 5 Room

  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Family 3 Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Family 3 Room

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, desk, iron/ironing board, free WiFi

Luxury Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family 4 Room

Classic Family 4 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 4 Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds OR 1 King Bed

View all photos for Classic Single Room

Classic Single Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Family 3 Room

Classic Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 3 Room

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 1 King Bed

View all photos for Sea View King or Twin Room

Sea View King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Compact Double Room

Compact Double Room | In-room safe, desk, iron/ironing board, free WiFi

Compact Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Sea View Suite

Sea View Suite | In-room safe, desk, iron/ironing board, free WiFi

Sea View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room with Sea view

Twin Room with Sea view | In-room safe, desk, iron/ironing board, free WiFi

Twin Room with Sea view

  • Sea view
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Hampton by Hilton Bournemouth

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1005)
The price is CHF 120
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hampton by Hilton Bournemouth

About this property

Hermitage Hotel OCEANA COLLECTION

Sandy fun near Bournemouth International Centre and Bournemouth Lower Gardens
At Hermitage Hotel OCEANA COLLECTION, spend the day playing on the nearby beach then return to dine at one of the hotel's 2 restaurants.
Hermitage Hotel OCEANA COLLECTION offers 76 accommodations with laptop-compatible safes and coffee/tea makers. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hermitage Hotel OCEANA COLLECTION. During your stay, you'll be connected to the convention centre and just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Bournemouth International Centre and Bournemouth Lower Gardens
  • Dogs welcome for a fee (restrictions apply)
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 775 square feet (72 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hermitage Hotel OCEANA COLLECTION. You'll have access to the indoor pool and outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
Thomas Hardy – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
The Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, German, Italian, Polish, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 14 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Lounge
  • Thomas Hardy

Things to do

  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Art supplies
  • Children's dinnerware
  • Highchair
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 775 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 27 January 2025 to 13 April 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 14.00 per day
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in smoking rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hermitage Bournemouth
Hermitage Hotel Bournemouth
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION
Hermitage Oceana Collection
Hermitage Hotel OCEANA COLLECTION Hotel
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage Hotel OCEANA COLLECTION Hotel Bournemouth

Hermitage Hotel OCEANA COLLECTION Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 370 out of 952 reviews
Rating 8 - Good. 322 out of 952 reviews
Rating 6 - Okay. 158 out of 952 reviews
Rating 4 - Poor. 66 out of 952 reviews
Rating 2 - Terrible. 36 out of 952 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2024

6/10 Okay

Rhiannon

Liked: Cleanliness, staff & service
Convenient location but dated room, damaged bath and slight musty smell. Does the job and not bad value for the price. Staff were very friendly.
Stayed 1 night in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically Located
Was given a quirky room at first (tv on a bracket on the wall which didn’t swivel so couldn’t watch from the bed and the only chair was below the tv, no place to put kettle unless on a very small table next to the bed (kettle tray bigger than table) and no sockets anywhere other than by the bed so my wife wouldn’t be able to dry hair anywhere near a mirror). On mentioning some of this to the staff, they understood and moved us to a different room. This room was huge compared to last one, and we had a great night’s stay. Breakfast was a buffet and tasty. Every member of staff we spoke to or saw was helpful and nice. Great location but parking was unavailable unless you were there early, or guaranteed if you booked direct with the hotel. Other deals available also, but only if you booked direct with the hotel. If going to Bournemouth, this is a great location as right at the bottom of the town by the beach, gardens, BIC and Pavilion.
Stayed 1 night in Nov 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Noisy central heating pipes.
Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away. Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.
Stayed 1 night in Nov 2024

4/10 Poor

Ujas

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed there for birthday party. Location is great but staff service were unexpected for hotel like this. I called reception in night for towels and toilet tissue so the guy was in night shift at reception he told me come nd pick up from downstairs and when I asked them I have a headache because I was outside for long time I can’t able to come he said I will come then didn’t show up. In morning I woke up at 11 and check out time was 11. Reception called for check out I explained my condition to other guy at reception to give me an hour I don’t mind to pay because I have to get ready for checkout. He was like sorry but housekeeping is at door I can’t make it and then I told about the guy who was talking on phone in night when I requested for towels and tissue then he just completely ignored conversation and told me I can’t give you an extra one hour check out time is 11. Location wise it was good but all is matters staff behaviour and manager responsibility. In case of staff and manager responsibility and behaviours I would rate 1 out of 5. Hope you guys have great day

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t stipulated in the booking that we had to pay for parking. It usually is free for guests but NOT if booked through a third party. Breakfast selection was good. We had selected a premium room, but I’m not sure if that was what we got. It looked nothing like the photos on the site. Otherwise the property is good value for money and conveniently situated.
Stayed 1 night in Nov 2024

8/10 Good

Natalie

Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly helpful staff, happy to help.
Stayed 1 night in Oct 2024

8/10 Good

Kristyna

Stayed 1 night in Oct 2024

6/10 Okay

Chandice Chevelette

Travelled with family and small children
Liked: Staff & service
Restaurant staff are very friendly and welcoming. There is construction on the building which we were not informed when we booked. We had the first floor suite but it was too noisy and lots of banging which scared my little boy. The reception was helpful but quite rude when we asked for another room.
Stayed 2 nights in Sep 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Barrie

Liked: Staff & service
Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.
Stayed 5 nights in Sep 2024

8/10 Good

Clare, Seaford

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 2 nights in Sep 2024

2/10 Terrible

Saakshi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experience ever! I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in. I highly recommend families to avoid staying in this hotel!
Stayed 1 night in Aug 2024

4/10 Poor

Jordi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, to be fair, it doesn’t truly feel like a 4-star hotel. There were spiderwebs on the ceiling, and the toilet sink was broken. The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julia

Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was excellent, very close to the pier, Upside Down House and other attractions. I ate at the hotel on one evening. The food was good. The shower in my room was a bit disappointing for a 4 star hotel. It was impossible to get the head at a good angle. My room was spacious and clean.. i would definitely stay again
Stayed 2 nights in Aug 2024

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was beside a very noisy fan and light system, The paper on the wall around the room with peeling off. The bathroom flooded only having a small bath.
Stayed 1 night in Aug 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, beautiful hotel
Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront. Food in restaurant was really nice and good choices too. No complaints
Stayed 2 nights in Aug 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities great. Staff friendly. Everything clean. Shame you have to pay to park at the hotel though.
Stayed 4 nights in Aug 2024

6/10 Okay

Gift Funwayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel service was very good, however our room was noisy and difficilt to sleep due to the big air cons behind the room outside.
Stayed 2 nights in Aug 2024

10/10 Excellent

yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENJOYABLE STAY
the staff at the hotel were so nice and accommodating. very friendly professional kind staff. Whatever we requested was not too much for them and was done with a smile. The dinner was very delicious and for a three course meal we paid £23 each which I think is a reasonable price. As for house keeping we had our rooms cleaned everyday and clean towels whenever we needed them. There was 3 of us in the room and the beds were big and comfortable. We stayed in a family room and there was enough beds for a couple and two children.
Stayed 3 nights in Aug 2024

2/10 Terrible

Nathan

Disliked: Staff & service
Stayed 1 night in Aug 2024