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The Durley Dean Hotel

4.0 star property

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Photo gallery for The Durley Dean Hotel

Exterior
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Banquet hall
Bar (on property)
Banquet hall

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Spa
  • Bar
  • Room service
  • Parking available

Explore the area

Map
28 West Cliff Road, West Cliff, Bournemouth, England, BH2 5HE
  • Durley Chine Beach
    ‪5 min walk‬
  • Bournemouth Beach
    ‪9 min walk‬
  • Bournemouth International Centre
    ‪9 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Double Room

  • 11 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Family Room (2adults + 2 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 2 children) with Air Conditioning

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed OR 1 Double Bed and 2 Single Futons

View all photos for Compact Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Compact Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room (2adults + 1 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 1 children) with Air Conditioning

  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed OR 1 Double Bed and 1 Single Futon

View all photos for Superior Double or Twin Room (with Air Conditioning)

Superior Double or Twin Room (with Air Conditioning) | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Double or Twin Room (with Air Conditioning)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double or Twin Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Connecting Rooms (with Air Conditioning)

Family Room, Connecting Rooms (with Air Conditioning) | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Family Room, Connecting Rooms (with Air Conditioning)

  • Sleeps 5
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Futon

View all photos for Superior Family Room (2adults + 3 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 3 children) with Air Conditioning

  • 19 sq m
  • Sleeps 5
  • 1 Single Bunk Bed, 1 Double Bed and 1 Single Futon

View all photos for Family Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Family Room

  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

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Pool

Bournemouth West Cliff Hotel & Spa

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
3.7 out of 5, Good, (1001)
The price is CHF 91
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Bournemouth West Cliff Hotel & Spa

About this property

The Durley Dean Hotel

Victorian Bournemouth hotel in West Cliff with a full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
The Durley Dean Hotel offers 115 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Durley Dean Hotel. During your stay, you're just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy British cuisine while dining at No. 28
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with Swedish massages, body wraps or facials at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre
  • Dogs welcome for a fee (restrictions apply)
The Durley Dean Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A fitness centre, multilingual staff, and laundry facilities are also featured at the business-friendly The Durley Dean Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Bournemouth hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
No. 28 – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

Languages

Dutch, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • No. 28

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Durley Dean
Durley Dean Bournemouth
Durley Dean Hotel
Durley Dean Hotel Bournemouth
Durley Hotel
Durley Dean Hotel Bournemouth
Durley Dean Hotel
Durley Dean Bournemouth
Durley Dean
Hotel The Durley Dean Hotel Bournemouth
Bournemouth The Durley Dean Hotel Hotel
Hotel The Durley Dean Hotel
The Durley Dean Hotel Bournemouth
The Durley Dean Hotel Hotel
The Durley Dean Hotel Bournemouth
The Durley Dean Hotel Hotel Bournemouth

The Durley Dean Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 331 out of 1003 reviews
Rating 8 - Good. 364 out of 1003 reviews
Rating 6 - Okay. 175 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Absolutely appalling i want to make a complaint and get a full refund for this stay it was disgusting
Stayed 1 night in Nov 2024

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Patrick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent furnishings look brand new The bathroom was brilliant walkin shower great 😬👍🔥
Stayed 2 nights in Nov 2024

8/10 Good

Bislim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Stayed 2 nights in Oct 2024

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

Liked: Staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!They may keep your money& refuse a room.
All I can say is that the reception staff and manageress when I arrived were appalling and refused to let me check in so I had to go and book a different hotel. Costing more money and effort. I had booked as normal with hotels.com so had a genuine paid for booking . On arrival I was repeatedly told I had to show a photo id or provide a card for pre authorisation. I had neither with me on this occasion and offered a bank card saved on my phone wallet . They refused this option. The staff unswervingly relied on their terms and conditions ( which were only sent after they had accepted my booking and had my payment!) and quickly got a hotel owners card out and said take it up with the director . They would not let me stay . Very inhospitable and very bad attitude and with a ready pile of their directors business cards I suggest they have done this before . This really upset me and so far has cost me money with no apologies or refund offered. I was totally surprised by their unfathomable attitude from what is supposed to be a hospitality industry. There was zero hospitality and only repeated “ computer says no” “refer to our T&Cs “nonsense . I have never experienced this before and it is likely that they have acted with no regard to consumer rights or laws. I await a directors response but in the meantime : Avoid this place like the plague .
Stayed 1 night in Oct 2024

8/10 Good

Linda

Stayed 3 nights in Jun 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024

6/10 Okay

Sally

Travelled with group
The hotel was ok. Our compact room was really tiny. Breakfast was ok but would have liked fresh fruit and nicer bread and some rolls. Evening meal was very good. Towels very thin and only got one hand towel. No bath mat on second night. Pool was very small. It looked much bigger in the picture.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing SPA, steam room and sauna. Scons were to die for, freshly made at the hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

WEN-CHENG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BATHROOM DOOR NEED REPAIR
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
lovely people, ghost room
Stayed 7 nights in Aug 2024

8/10 Good

Keith

Stayed 1 night in May 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
The £20 parking fee was not disclosed until after I had made my hotel reservation. This information was sent via email, and I would not have booked the hotel if I had been aware of the parking fee in advance, as it was advertised as having free parking. The hotel staff were very helpful and polite. Additionally, they failed to inform me that construction work was being carried out next door to the hotel. I was woken up by loud banging and drilling before 7am.
Stayed 1 night in Sep 2024

2/10 Terrible

Maddie

Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
Nice convenient location. Spacious room, well appointed. Didn’t eat there so can’t comment on food. Pool is small and gym very basic
Stayed 3 nights in Sep 2024

8/10 Good

Charles Ken

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Steve, Eastleigh

Travelled with partner
I know it is end of season but we just felt that the hotel was running on the scruffy side of cleanliness. Staff were nice enough though a bit abrupt and not really that warm welcoming feel you would like. £20 a day to park your car is a joke. The room we had was with the foot of the bed about 6" higher that the head. Woken up both nights by noises. Bournemouth itself felt a little run down.
Stayed 2 nights in Sep 2024

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a good stay. The bed was very comfy and the room was clean. Only niggle was that the cold tap was warm, the room was a bit dated and the sign posting for rooms could be a bit clearer. Would I stay here again, yes I would.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Stayed 1 night in Sep 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel the pool is amazing
Stayed 3 nights in Sep 2024

6/10 Okay

Dhenu

Stayed 1 night in Aug 2024