The hotel itself was amazing! It just opened last week, so because it’s brand new there seems to be a little settling still going on, but it didn’t affect the quality of the stay. The staff were all so friendly (from the maintenance men putting the last touches on everything, to the busy little housekeeping ladies, to the multiple front desk staff I dealt with), and very eager to help.
I DID, however, have a problem checking in; upon arrival at the hotel after successfully booking through the mobile app, the front desk couldn’t find my reservation. It took us more than half an hour on the phone with a representative from hotels.com customer service to resolve the issue (this morning there was the same issue with another guest, so I assume it has to do with the hotel being so new?). But, I was handsomely rewarded with $75 in OneKeyCash, so all’s well that ends well, I guess.
Problems aside, it was still a very enjoyable stay, a great value for the money, and I highly recommend it.
