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The Willows

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Willows

View from property
Double Room, 1 Double Bed | City view from property
Free WiFi, bed sheets
View from property
Double Room, 1 Double Bed | City view from property

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
27 Lower Rock Gardens, Brighton, England, BN2 1PG
  • Brighton Beach
    3 min walk
  • Wolfox Avenue
    2 min walk
  • Brighton Station
    8 min drive
  • London (LGW-Gatwick)
    47 min drive

Room options

View all photos for Economy Double Room, 1 Double Bed

Free WiFi, bed sheets

Economy Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Free WiFi, bed sheets

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room, 1 Single Bed

Single Room, 1 Single Bed | Free WiFi, bed sheets

Single Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, 1 Double Bed

Free WiFi, bed sheets

Double Room, 1 Double Bed

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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Room

Ambassador Hotel

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Housekeeping
3.3 out of 5, (353)
The price is CHF 60
for 1 night
includes taxes & fees
10 Jan - 11 Jan
Ambassador Hotel

About this property

The Willows

Brighton hotel in Seafront with a 24-hour front desk
A 24-hour front desk and free WiFi in public areas are available at this smoke-free hotel.
The Willows offers 14 accommodations with free toiletries. 30-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Brighton hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided on a daily basis.

During your stay at The Willows, you're just a quick walk from Brighton Beach. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include luggage storage
  • Just a 2-minute drive from Brighton Centre and 10 minutes from American Express Community Stadium
WiFi is free in public spaces.

This 3-star Brighton hotel is smoke free.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival.

Property is also known as

The Willows Hotel
The Willows Brighton
The Willows Hotel Brighton

The Willows Reviews

Reviews

5.0
Rating 10 - Excellent. 3 out of 55 reviews" "
Rating 8 - Good. 8 out of 55 reviews" "
Rating 6 - Okay. 15 out of 55 reviews" "
Rating 4 - Poor. 13 out of 55 reviews" "
Rating 2 - Terrible. 16 out of 55 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was clean and the bed was comfy.sea view
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
Bad points: Arrived at the hotel to find that my booking was not on the list despite booking back in January. The staff member then asked us to wait outside as there was no indoor seating area meaning we had to wait with our luggage. After approx 15 minutes the staff member advised us he ‘found a room’ for us and gave us the key. The hotel is small and very compact, spread over 3 floors. The room I specifically stayed in felt very small and there was not much standing height. The bathroom was tiny and there was a small sink in the corner that was too small to do anything with. The room appears to need a revamp as there is dried marks on the wall that looks like old condensation. The room I stayed in looked nothing like the pictures. There was also a brown smear near the bed frame that I washed off myself, I refrained from flagging this to the staff as I knew there would be no other room to transfer to as the hotel was at capacity. The bed was very firm and uncomfortable and the room was overal very stuffy Good points: very close to city centre and beach front
Stayed 1 night in Jul 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Aleah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Evan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ventilation, poor quality seal on window. Mouldy sewage smell, no privacy filter or blind on roof light which can see into other rooms.
Stayed 1 night in May 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

jamie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kathryn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Apr 2024

4/10 Poor

Nigel

Travelled with family
Disliked: Property conditions & facilities
Bit run down noisy odd set up
Stayed 3 nights in Mar 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!!!!
I booked a double room they tried to give me a single covered in flies when there was clearly two of us. Room was then changed to what I originally booked but then room was again filled with flies everywhere. Found a secret camera in one of the ceiling lights. The bathroom had to air vents. The window was full of mould. The rooms surrounding us were very loud during the night due to the thin walls. As the hotel is on a slope, our room was slanted with the head of the bed descending. Just a terrible dirty experience. Never again!!!!
Stayed 1 night in Mar 2024

6/10 Okay

Carissa

Stayed 1 night in Mar 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid avoid and avoid
Avoid avoid and avoid this place, turn up couple minutes before checking in, and the door was locked, pressed the bell many times and no response, even phoned the three numbers they have pinned in a clear plastic wallet which was trenched and ripped and still no response, stayed around for 30mins and no one came, blue wall outside the front door was falling and very unsafe. Contacted Hotels.com answered their scripted question and they tried to contact them and they didn't have a response. Had an email today (6.3.24) from hotels.com saying I can't have refund as the property (who answered this morning 6.3.24) said they wouldn't give a refund as it was a nonrefundable room (again I will say no one was at the property nor answered the bell or the phone, and also didn't answer when hotels com phoned on the day I was supposed to stay... Please tell me how that is fair.... Please avoid this place and read all the review
Stayed 1 night in Mar 2024

6/10 Okay

Francesca

Stayed 1 night in Feb 2024

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for my Daughter for 3 nights a non refundable room , she managed 1 night and checked out and found a friend to stay with for the remaining 2 nights , the bed sheets were stained the room smelt damp and had mould in it , unfortunately as an asthma sufferer this exacerbated her symptoms and she made the decision to leave . I did message the property on the day my daughter left and still have had no response ! Don’t stay here
Stayed 3 nights in Feb 2024

8/10 Good

ANDREW

Liked: Cleanliness
The room was small, but comfortable, I only stayed a night there, the place is nicely decorated, bathroom facilities are a little small, taps in the sink did not work which need looking at urgently, overall though I was happy for what I paid.
Stayed 1 night in Dec 2023

8/10 Good

Gerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The trip was great and the accomodation was brilliant, the management allowed me to check in early for a small fee which was fantastic. the room was well presented and it was very quiet considering the hotels location and the room i was given was next to their reception area.
Stayed 5 nights in Oct 2023

2/10 Terrible

Abigail

Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

cindy

Disliked: Cleanliness, staff & service
shower not working
The shower wasn’t working it was burning hot or freezing cold it wouldn’t adjust i went down to ask someone at the front but it was close sunday i really wanted a shower before check out felt awful all day without shower :(
Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Staff & service
Only issue I had was hearing other people in same accommodation late at night
Stayed 2 nights in Sep 2023

6/10 Okay

David

Travelled with group
Disliked: Property conditions & facilities
One night ok.
Very run down. Was ok for one night. Wouldn't book again.
Stayed 1 night in Sep 2023

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my worst experience ever. This property is a proper scam and I don’t understand why Ebookers, after other complaints about this hotel, continues to advertise it. The room I was given was completely different from the pics. The room was incredibly tiny, dirty and unsafe . There were 30 degrees in brighton during the weekend - as the hotel doesn’t have AC, it was impossible to sleep with the window close, means that at night (likely I don’t move too much while I sleep) I could fell down from the window as it’s next to the bed and at the same level of the mattress .. crazy! Carpet was also incredibly dirty. Went downstairs as soon as I’ve seen the room and asked to the guys at the reception if I could have moved to a bigger room, paying the difference. The guy, almost smiling, told that there were not room available and as I have booked a single that was the right size for me. I decided to leave the property the day after as I was impossible to sleep there one more night. This was a true scam and I deserve the refund as I truly feel you are not honest with your clients.
Stayed 2 nights in Sep 2023