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Mercure Brisbane Garden City

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Brisbane Garden City

Restaurant
Restaurant
Lobby
Shower, eco-friendly toiletries, hair dryer, towels
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
  • Westfield Garden City Shopping Mall
    ‪5 min walk‬
  • BTP Conference & Exhibition Centre
    ‪2 min drive‬
  • Queensland Sport and Athletics Centre
    ‪3 min drive‬
  • Brisbane, QLD (BNE)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(10 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Mercure Brisbane Garden City

Hotel with free parking, a quick walk to Westfield Garden City Shopping Mall
A restaurant, a snack bar/deli and 24-hour room service are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Mercure Brisbane Garden City offers 120 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Beds feature premium bedding. 38-inch Smart televisions come with satellite channels. Accommodation at this 4-star hotel has kitchenettes with microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Brisbane Garden City. During your stay, you're just a quick walk from Westfield Garden City Shopping Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and laundry facilities
  • Just a 1-minute drive from Westfield Garden City Shopping Mall and 5 minutes from Griffith University Nathan Campus
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. The business-friendly Mercure Brisbane Garden City also features a terrace, laundry facilities, and 24-hour room service. Self parking is free.

This 4-star Brisbane hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Mercure Brisbane Garden City has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 27.50 per person
  • A restaurant
  • Snack bar/deli

Family friendly

  • Dining table
  • Free cot
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 40.00

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 27.5 per person
  • Late check-out fee: AUD 40.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Mercure Brisbane Garden City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 1001 reviews" "
Rating 8 - Good. 437 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Recomended to anyone visiting Brisbane
Stayed 3 nights in Oct 2024

8/10 Good

Les

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Mark

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Stayed 1 night in Sep 2024

10/10 Excellent

Jemima kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

6/10 Okay

Miller

Travelled with family
Disliked: Staff & service, amenities
We stayed 2 nights in this hotel. The floor towel was totally wet due to the water leaking from gap when showering. The wet floor towel was not changed, although it was moved aside.
Stayed 2 nights in Aug 2024

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to shops
Great place to stay for work. Air conditioning a bit difficult to master.
Stayed 3 nights in Aug 2024

4/10 Poor

Patricia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mecure have definitely updated the entrance and dining area, as well as room service, however they have limited the room amenity updates that really need looking at. Microwave, tv and ironing board all need replacing. Cleanliness and daily room clean needs to be better as well. Location wise - perfect - although walk to Westfield feels a little unsafe un the dark. Some signage wouldn't go astray either.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
The small garden is a delight and the property is well cared for. Staff always very welcoming and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Jenny

Stayed 2 nights in Jun 2024

10/10 Excellent

John

Stayed 3 nights in Dec 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Amenities
The hotel was amazing. Beautiful facilities and amazing rooms!!
Stayed 1 night in Jun 2024

8/10 Good

Martin

Stayed 1 night in May 2024

6/10 Okay

Edwin

.
Stayed 2 nights in May 2024

4/10 Poor

Steve

Stayed 3 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$1 HOLDING FEE
Excellent arrival service. Check in was the best Ive ever experienced. I would definitely recommend this hotel to everyone. Im definitely coming back to stay again. Room menu service was fast. Very nice gentlemen who checked me in. $1 holding fee is perfect. Not $200 or $500 like the Gold Coast hotels.
Stayed 1 night in Apr 2024

6/10 Okay

Terri

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We thought that the security was not up to standard. The hallway to the room was littered with a little bits of paper. The carpet to the room was old and dated. It was not a good look on the way to our room. We had to check by putting our details on a computer. We would have preferred to be checked in by a welcoming person. The toilet button got stuck on the toilet. There were no coat hangers in our room. The room was very clean though. The coffee machine was broken in the cafe near the reception. The location was perfect for us so close to Garden City Shopping Centre.
Stayed 2 nights in Apr 2024

8/10 Good

Simon

Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recommended
We had a room key on the 3rd floor, and half of the 3rd floor rooms were under construction. We had a hard time because of the noise and smell of paint from early in the morning. I wonder why they weren't informed that it was under construction. If I had known, I would have canceled and booked somewhere else.
Stayed 5 nights in Feb 2024