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Family Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Triple Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quadruple Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Hotel Castillo Resort, you're just a quick walk from El Puente Shopping Center. Features include free breakfast, free WiFi in public areas and free self-parking.

  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Treat yourself to manicures and pedicures, massages or body scrubs at Cielo y tierra
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 5-minute walk from El Puente Shopping Center and 8 minutes on foot from La Libertad Park

Property Features

Hotel Castillo Resort offers its guests a full-service spa, a complimentary water park, and a waterslide. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business centre on site. An outdoor pool, a children's pool, and spa services are also featured at the family-friendly Hotel Castillo Resort. Self parking is free. This 3.5-star San Gil hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 9 levels
  • Built in 2012
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Castillo Resort offers 142 air-conditioned accommodations, with free toiletries. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free local cuisine breakfast daily from 7:00 AM to 9:00 AM.

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Cave exploring/spelunking nearby
  • Ziplining nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cielo y tierra. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1:00 PM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Castillo Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

  • Limited hot water on-site
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Castillo Resort San Gil
  • Castillo San Gil
  • Hotel Hotel Castillo Resort San Gil
  • San Gil Hotel Castillo Resort Hotel
  • Hotel Hotel Castillo Resort
  • Castillo
  • Hotel Castillo Resort Hotel
  • Hotel Castillo Resort San Gil
  • Hotel Castillo Resort Hotel San Gil

You should know

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.