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BENS L'Hotel Palermo

3.5 star property
VIP Access

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Photo gallery for BENS L'Hotel Palermo

Outdoor pool, pool loungers
Property grounds
View from property
Outdoor pool, pool loungers
32-inch LCD TV with cable channels, TV, first-run films

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

Map
Thames 1562, Buenos Aires, Capital Federal, 1414
  • Palermo Soho
    ‪1 min walk‬
  • Serrano Square
    ‪2 min walk‬
  • Obelisco
    ‪8 min drive‬
  • Buenos Aires (EZE-Ministro Pistarini Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Garden View

Suite, Garden View | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

BENS L'Hotel Palermo

Hotel with free breakfast, steps from Serrano Square
This smoke-free hotel features an outdoor pool, coffee/tea in a common area and 24-hour room service. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a seasonal outdoor pool, concierge services and dry cleaning.
BENS L'Hotel Palermo offers 23 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of BENS L'Hotel Palermo's great location. During your stay, you're just a quick walk from Palermo Soho. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Serrano Square and 12 minutes on foot from Distrito Arcos
  • Airport, cruise terminal and local-area shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. An outdoor pool, a library, and a terrace are also featured at the business-friendly BENS L'Hotel Palermo. The hotel can provide concierge services and wedding services.

This 3.5-star Buenos Aires hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
24-hour room service is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free continental breakfast available 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BENS L'Hotel Palermo

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 20 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
BENS L'Hotel Palermo offers transfers from the cruise terminal, ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in October and close in April.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

L'Hotel Hotel Palermo
L'Hotel Palermo
L'Hotel Palermo Hotel
L'Hotel Palermo
BENS L'Hotel Palermo Hotel
BENS L'Hotel Palermo Buenos Aires
BENS L'Hotel Palermo Hotel Buenos Aires

BENS L'Hotel Palermo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 557 reviews
Rating 8 - Good. 145 out of 557 reviews
Rating 6 - Okay. 43 out of 557 reviews
Rating 4 - Poor. 10 out of 557 reviews
Rating 2 - Terrible. 8 out of 557 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Excellent service from the staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Arjen, Rincón

Stayed 1 night in Nov 2024

8/10 Good

MIA, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a walkable area, the breakfast was good, and the courtyard was lovely. The rooms were a bit outdated and very small. They did not offer or have a room upgrade available for the entire stay and forgot small details like providing a wine opener with the complimentary bottle of wine. The room temperature was not consistent and the bed was slightly hard. I would stay again due to the location and service of staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Vikesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Clare Celia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Buenos Aires
Lovely hotel in great neighborhood in Buenos Aires.
Stayed 1 night in Nov 2024

10/10 Excellent

Saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming property, with great staff and breakfast. It has so much character, absolutely an oasis in the middle of a vibrant neighbourhood
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Stayed 4 nights in Oct 2024

10/10 Excellent

Arjen de, Rincón

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is your only real choice in Palermo Sojo.
Stayed 9 nights in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying there and it was a repeat excellent experience. The staff was friendly, accommodating and welcoming.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in the middle of Palermo. The place is very charming, it is a vintage hotel in a vintage neighborhood so if your are looking for sparkling over sterile space then this is not what you are looking for. The staff are super friendly and are very helpful. Lots of dinning options near by and the area is quite lively in the evening.
Stayed 2 nights in Nov 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at BENS L'Hotel in Palermo were friendly and helpful. The daily breakfast was also really good with plenty of options and food to fill you up.
Stayed 6 nights in Oct 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really quaint hotel that was in a really convenient location in Palermo Soho. The staff were great and super helpful in setting up our shuttle, checking in early and holding our luggage. The continental breakfast was good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
The best and beyong the expectations!!!!!! Highly reccomended!! Looking forward to come back!
Stayed 2 nights in Oct 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot misrepresentation - avoid this hotel
Shocked by the reviews here, location is the only good thing. Please check the bad reviews as they are more reflective of the reality of the condition of this hotel. Our rooms floor was dirty, under the toilet seat had not been cleaned. A lot of the rooms are misrepresented. There is no sound proofing and the hotel is adjacent to a bar and a ‘private dining room’. The room smelt of damp, our room had visible signs of mould which is frankly dangerous. The entire hotel needs a renovation. We checked out after one night after not being able to sleep till 5am because of the noise. Hotel has failed to compensate us for the misrepresentations. Unfortunately I can’t upload videos.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment and chill outdoor gardens. The receptionists were amazing.
Stayed 1 night in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and location were great
Stayed 4 nights in Sep 2024

8/10 Good

Adriana

Travelled with family
Liked: Staff & service
we had the best help from Jose. He helped us navigate activities, currency details and much more. He made our experience in Palermo a great one.
Stayed 2 nights in Sep 2024

10/10 Excellent

Silvia, lithia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , very helpfull staff , great prize , will definitely be back
Stayed 4 nights in Sep 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. Wonderful room and lovely garden.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here. Jose was so kind and helpful. It was the most charming place we've ever stayed. After coming off the busy streets it was a beautiful oasis. The location is excellent - near many delicious restaurants.
Stayed 3 nights in Aug 2024

8/10 Good

Ian Jepsen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Very well located. I recommend it
Stayed 5 nights in Jul 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Staff was very friendly and helpful. Nice breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024