2/10 Terrible
mike
3 Nov 2024
Liked: Cleanliness, property conditions & facilities
Great property but the Male
Receptionist was a case study in make sure the customer that is spending 1000 dollars on two rooms is made to feel wrong for arriving an hour and. Half before check in.. most property’s say “we were sold out last night, but we will get you in your room as soon as possible . “. When I called Marriott down the street they offered to get us in a room… this guy was like sorry, not my problem that your flight got you here early. Besides 3pm check in … read the sign pal”. All he had to do was display some common sense decency to weary travelers, but instead he choose to power trip us.. for that reason, as much as I enjoy taking my business to a multitude of nice hotels, this platinum Expedia member and platinum elite bon voy member will just not spend our money with the Hyatt chain unless we just have to.
mike
Stayed 1 night in Nov 2024