2/10 Terrible
Kyork
4 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at the Hilton Garden Inn on Sunday 1st of September till the turn off September
On the morning following my arrival, I was abruptly awakened at 7:00 AM by an event taking place outside, which significantly impacted the comfort of my room. The noise was so intense that it felt as though the race was happening inside my room, making it impossible for me to rest until 2:00 PM. Given that I paid over $300 per night for my stay, I believe that it is not unreasonable to expect a peaceful and restful environment.
I understand that external events are sometimes beyond the hotel's control; however, I believe it is the hotel's responsibility to inform guests in advance if such events will impact their stay. Additionally, when I voiced my concerns to the front desk, I was offered a $17 breakfast voucher as compensation. Unfortunately, this gesture did not address the disruption I experienced, and I feel it was inadequate given the circumstances.
I strongly believe that a full or partial refund for the first night of my stay would be a fair resolution, as I did not receive the quality of service I expected from a reputable hotel like Hilton Garden Inn.
Thank you for your attention to this matter. I look forward to your prompt response.
Kyork abrilian
Kyork
Stayed 2 nights in Sep 2024