4/10 Poor
Carrie
Travelled with family and small children
19 Oct 2024
Liked: Cleanliness
Disliked: Amenities
The room itself was very clean. We stayed 4 nights. The first night we had no heat, while it was 40 degrees outside. I called the front desk in the morning to let them know my heat never kicked on during the night and the room was freezing. The woman told me someone would be right up. Meanwhile, myself, my husband and my son all got ready and over an hour had passed and no one came up to look that the heater. We had plans and needed to leave so I stopped at the front desk to find out why no one has come up to look at it. The man at the desk knew nothing about it. The lady never even told him or reached out to maintenance at all to even have it looked at… I paid close to 300 a night and I wasn’t happy. We left and came back about 5 hours later and I was fixed but it was just the point. I should have to pay for a room that’s not heated. They also are replacing windows in some rooms and I was informed they would be doing that the morning after I checked in by a paper left in my door.. that they would be working on certain rooms Monday -Friday 7am to 5pm. The exact same days we were staying at the hotel.. should have been info that they disclosed at my check in.. the halls were freezing from it and the guys doing the windows were staying in the hotel and took over the hot tub every night from 5 when they were done working until 11 when the hot tub hours were over. Swearing while myself and our 3 year old son were trying to swim and enjoy the pool. The pool was also freezing!!
Carrie
Stayed 4 nights in Oct 2024