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Best Western Priory Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Priory Hotel

Exterior
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Bar (on property)
Food and drink
Bar (on property)

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • The Malthouse Project
    3 min drive
  • Tollgate
    1 min walk
  • Bury St Edmunds Station
    12 min walk
  • Bury St. Edmunds (BEQ-RAF Honington)
    18 min drive

Room options

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Dragonfly Hotel Bury St Edmunds

Parking included
Free WiFi
Restaurant
Breakfast available
3.8 out of 5, Good, (951)
The price is CHF 82
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Dragonfly Hotel Bury St Edmunds

About this property

Best Western Priory Hotel

Hotel in Bury St Edmunds with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a meeting room and dry cleaning are on-site.
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western Priory Hotel. During your stay, you'll be within walking distance of CurveMotion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Garden Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Just a 2-minute drive from CurveMotion and a few minutes from The Malthouse Project
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, barbecue grills, and a garden are also featured at the business-friendly Best Western Priory Hotel. Self parking is free.

This 3-star Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.
Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Languages

English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 173 out of 569 reviews" "
Rating 8 - Good. 207 out of 569 reviews" "
Rating 6 - Okay. 114 out of 569 reviews" "
Rating 4 - Poor. 51 out of 569 reviews" "
Rating 2 - Terrible. 24 out of 569 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay. service from restaurant top rate. especially callum and joanne. food was lovely from tom, dan and jason in the kitchen.
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loveley grounds set back from the road. Good roomy chalet, with spacious bathroom and walk in shower, though it would benefit from some updating. Excellent breakfast with helpful staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay. great evening thanks to callum and finn.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel. well looked after. especially by callum on the bar. and hanna on check in.
Stayed 4 nights in Jul 2024

4/10 Poor

Manuel

Business traveller
Disliked: Cleanliness
Expensive for that quality
Stayed 1 night in Sep 2024

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel room I have ever stayed in!!!!
Title: Worst Room I Have Ever Stayed In I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all. I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase. This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left. Avoid this hotel at all costs.
Stayed 1 night in Sep 2024

8/10 Good

hilary

Travelled with partner
Liked: Staff & service
The property seemed tired and in need of renovation
Stayed 1 night in Sep 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable bed, changed no problem.
Original garden room had an uncomfortable. Bed. Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook. The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control. The staff were all very pleasant and willing to please. The breakfast was good.
Stayed 4 nights in Aug 2024

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service, room comfort
Below expectations
No one at receptions during stay, must have walked through the reception 6/7 times. Room doesn’t have AC and the tiniest fan is provided, way too hot. Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service. No TV remote in room.
Stayed 1 night in Aug 2024

10/10 Excellent

Lee

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Business traveller
Liked: Property conditions & facilities
nice stay. excellent staff
Stayed 4 nights in Aug 2024

2/10 Terrible

Brian

Disliked: Staff & service, property conditions & facilities
Never Again
The room was all right . But there was no room cleaning overnight. The beds were not remade and we found the towels still in the bath. If it had not been for the biscuits being changed, we would not have known that anyone had been in there. The TV had limited channels and kept cutting out We had dinner in the hotel on the first night. It was dire. Terrible tough inedible lumps of chicken in the curry and the smallest piece of over-microwaved sea bass ever. Not at all what we would expect from Best Western
Stayed 2 nights in Aug 2024

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Miss S

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Did the job.
Completely soulless as you enter Reception. All managed using computer screens. No humans present. Directions to my room were terrible. Given it is an old building with bolt-ons, I ended up asking the chef where to find my room. You go through a maze of corridors, and up and down stairs like a fiddler's elbow. Room was OK. Welcome folder a little dated, but boiled sweets and decent tea and coffee facilities nice touch. Can't fault the food, as went across the road to the pub for dinner. Breakfast was OK, same staff both days.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay. excellent staff
Stayed 4 nights in Jul 2024

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Nice Staff lovely Rooms zgood breakfast easy parking Sorted.
Stayed 1 night in Jun 2024

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a pleasant stay.
Stayed 2 nights in Jun 2024

6/10 Okay

Pat

Liked: Staff & service
Bathroom wasn’t very clean especially soap dispensers and bath… dust on skirting boards and doors. Stains on duvet and sheet
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, tall people beware
Very clean, easy check in, good location and comfy bed. Due to the age of the main building, our room had restricted room due to sloped ceiling. Fine for shorter people, something to lookout for if you are over 6ft. Breakfast and staff were all nice. Free parking was a nice perk
Stayed 1 night in Jun 2024

8/10 Good

Adenike

Stayed 2 nights in Jun 2024

2/10 Terrible

Janine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Ayesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dated, overpriced, rude staff
Stayed 1 night in Jun 2024

4/10 Poor

Tony

Business traveller
Unmanned reception needs work! But nice towels
One night stay for business - outside appearance of the property is good - nice gardens and terrace area. Check in us unmanned - with two self service consoles - the check in process was problematic as the console generated 3 room keys - i asked for 1 but none appeared to be programmed as there was no indication of which room i was in. I am pretty tech savvy but this process had me flummoxed! I had to hunt down a staff member to get a room key. Rooms were OK, functional, I stayed in one of the garden roms - nice towels though. The hotel provided tea a, coffee and biscuits and a jar of boiled sweets and palma violets - random! Breakfast we also good - plenty to eat - the usual faire. Check out - similar to check in - un manned - the checkout software asked if i wanted my invoice emailed - replied - yes - but the email address was wrong - did I want to change it? yes - but no option to delete the existing email address no member of staff around to ask. Conclusion hotel is OK but maybe need a little TLC in the guest rooms but the check-in check-out needs some work!
Stayed 1 night in Jun 2024