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Pullman Reef Hotel Casino

5.0 star property

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Outdoor pool, open 6:30 AM to 10:00 PM, free pool cabanas, pool loungers
4 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Reception
3 bars/lounges
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
35-41 Wharf Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Reef Hotel Casino
    ‪3 min walk‬
  • Cairns Zoom and Wildlife Dome
    ‪3 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪14 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, View

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, View

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Park View, 1 king bed with single spa bath

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room, Park View, 1 king bed with single spa bath

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior room, 2 King Single Size Beds City Views with Spa Bath

Superior room, 2 King Single Size Beds City Views with Spa Bath | Minibar, in-room safe, desk, iron/ironing board

Superior room, 2 King Single Size Beds City Views with Spa Bath

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior room, 1 King Size Bed, City Views with Spa bath

Superior room, 1 King Size Bed, City Views with Spa bath | Minibar, in-room safe, desk, iron/ironing board

Superior room, 1 King Size Bed, City Views with Spa bath

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite, City Views, 1 king bed with double spa

Junior King Suite, City Views, 1 king bed with double spa | Minibar, in-room safe, desk, iron/ironing board

Junior King Suite, City Views, 1 king bed with double spa

  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Suite, 2 Double size beds with Double Spa Bath

Junior Twin Suite, 2 Double size beds with Double Spa Bath | Minibar, in-room safe, desk, iron/ironing board

Junior Twin Suite, 2 Double size beds with Double Spa Bath

  • 54 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King size bed, Pool Views with spa bath

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King size bed, Pool Views with spa bath

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Shangri-La The Marina, Cairns

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1003)
The price is CHF 147
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Shangri-La The Marina, Cairns

About this property

Pullman Reef Hotel Casino

Waterfront Cairns hotel in Cairns Central Business District with 4 restaurants
Along with 4 restaurants, this hotel has a casino and an outdoor pool. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness centre and a sauna. Change of towels is available on request
Pullman Reef Hotel Casino offers 128 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Pullman Reef Hotel Casino. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 4 restaurants and 3 bars.
  • Free WiFi
  • Enjoy Fusion cuisine at Tamarind, one of the property's 4 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Steps from Cairns Esplanade and 4 minutes on foot from Reef Fleet Terminal
Pullman Reef Hotel Casino offers its guests an outdoor pool, a sauna, and a fitness centre. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 4080 square feet (379 square metres) and includes a conference centre. A casino, a rooftop terrace, and multilingual staff are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Cairns hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and at the weekend from 6:30 AM to 11:30 AM.
Tamarind – This fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Flinders Bar and Grill – This bistro specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Soy Kitchen Street Food – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
Merchant Cafe – This coffee shop serves breakfast and light fare. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (AUD 12 per night)
  • Valet parking on site (AUD 20 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; AUD 39 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Flinders Bar and Grill
  • Merchant Cafe
  • Soy Kitchen Street Food
  • Tamarind

Things to do

  • 38 gaming tables
  • 455 slot machines
  • Billiards/pool table
  • Casino (26,566 square feet of space)
  • Evening entertainment
  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,080 square foot of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 39 per person
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Pullman Reef Hotel Casino Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 6 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vatsala, Malvern

Stayed 3 nights in Sep 2024

10/10 Excellent

Hiroko, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, larger room, beautiful ocean, nice staff, Thank you so much!
Stayed 5 nights in Nov 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post cruise perfect hotel in Cairns.
The corner room was amazing possibly 1,000 sq feet or more. Beautiful view of the park and waterway. Breakfast restaurant was ok but definitely not 4 or 5 star. Casino is connected.
Stayed 1 night in Nov 2024

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I was very happy with the hotel during both of my stays. My room last night had a nice balcony overlooking the pool. Unfortunately, the hotel saw fit to close the pool for a week, and work was being performed outside and below me
Stayed 1 night in Nov 2024

10/10 Excellent

Karmel, Pacific Palisades

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible. The cruise ship is literally across the street. Lots of dining options. Our room was very large and updated. Best bang for your bucks.
Stayed 3 nights in Nov 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The staff were helpful and friendly. The rooms were spacious, beds comfortable, and the hotel was clean. The breakfast was the best we've ever had for a free breakfast. The bathrooms in the room were great; separate "room" for the toilet. Hotel is easy walk to the harbor. We loved everything about this hotel. Would stay again and highly recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and large, comfortable room.
A pleasant stay at the Pullman Reef Hotel Casino. The room was large and well appointed, though some minor signs of age will need addressing in the next year or two. A great location with a lovely view. Staff were helpful and efficient. Despite it being linked to the casino, the room was pleasingly quiet. The pool area was better than expected too. Would stay there again.
Stayed 4 nights in Oct 2024

10/10 Excellent

bethany, South Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! The rooms are big and so nice, balconies comfy, bed is huge and comfy. Everything was awesome!
Stayed 3 nights in Nov 2024

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything close by
Stayed 1 night in Nov 2024

8/10 Good

Alison

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were excellent, very polite and helpful, our room was very nice, but some aspects of the hotel were very run down, eg the carpets on our floor were faded and no longer flat - large ripples forming hazards in the corridor. Our balcony had a lot of bird poop on it, making it pretty unappealing. Also, we could look out across to the old dome area and there is a lot of black mould on the walls there - pretty off-putting. Overall, not what I expected given the ads and price.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the spar in the room
Stayed 2 nights in Nov 2024

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Cairns… it’s central with a great pool and gym. Definitely caters to those who want all the extras in a full service hotel… only slight blip was the room service a got (looked like a child had tried to poach eggs, nice flavours but awful presentation). Staff always go the extra mile for you
Stayed 3 nights in Oct 2024

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our preferred place to stay when in Cairns. Would prefer to have blankets instead of doona
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha, Klemzig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and exceptional service
Stayed 8 nights in Oct 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view!
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. In the best spot in cairns for dining to activities at your fingertips. Highly recommend
Stayed 7 nights in Oct 2024

8/10 Good

Catharine

Stayed 1 night in Oct 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Stayed 3 nights in Sep 2024

10/10 Excellent

Siu hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Vivienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and room was comfy. Everything was great walking distance to the pier for boat tours and lagoon. Helpful staff. Our flight wasn’t until late evening so they kept our luggage and gave us the pool access, some drink vouchers and for showers to freshen up. suggestion to keep people’s luggage on hold behind secure doors away from anyone accessing from the foyer. Fantastic stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Clean, spacious modern room. Within easy walking distance of just about every activity.
Stayed 3 nights in Sep 2024

6/10 Okay

Stephen John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like all the mould in the bathrooms, spa bath didnt work. Some of the staff were amazing. The maintenance guy spoke to me like i was an idiot, like i didnt know how to use a spa bath. Maybe they should give there cleaners more time to clean properly. That way there wouldn't be mould built up in bathrooms. It wasnt worth the money I spent, wont recommend it to any of my friends. The in dinning wasn't worth the money, it arrived cold . To sum it up it was very disappointing.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul R.

Great service and welcoming staff
Stayed 4 nights in Sep 2024