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Reef Palms Motel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Reef Palms Motel

Outdoor pool, pool loungers
Front of property
Outdoor pool, pool loungers
Deluxe Spa Room | Pillow-top beds, in-room safe, desk, soundproofing
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Hot tub
  • Housekeeping
  • Pool
  • Parking included
  • Laundry

Explore the area

Map
41-47 Digger Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    4 min walk
  • Cairns Esplanade Charles Street Parkland
    9 min walk
  • Cairns Base Hospital
    13 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    5 min drive

Room options

View all photos for Deluxe Spa Room

Deluxe Spa Room | Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Spa Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quad Studio

Quad Studio | Pillow-top beds, in-room safe, desk, soundproofing

Quad Studio

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Spa Studio $$$ Saver

  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Queen Room

Twin Queen Room | Pillow-top beds, in-room safe, desk, soundproofing

Twin Queen Room

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Triple Studio

Pillow-top beds, in-room safe, desk, soundproofing

Triple Studio

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Studio, Multiple Beds

Family Studio, Multiple Beds | Pillow-top beds, in-room safe, desk, soundproofing

Family Studio, Multiple Beds

  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Studio, 1 Queen Bed

Pillow-top beds, in-room safe, desk, soundproofing

Studio, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Spa Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Spa Studio Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Family Studio Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Quadruple Room-Non-Smoking

Dining

Deluxe Quadruple Room-Non-Smoking

  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Executive Family Studio Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Twin Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Twin Queen Studio Apartment

  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Accessible Queen & Single Studio Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Studio Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen & Single Studio Apartment

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

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About this property

Reef Palms Motel

Motel with free parking, a short walk to Cairns Esplanade
This smoke-free motel features an outdoor pool, Access to hot tub and a business centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Additionally, dry cleaning, laundry facilities and a computer station are on-site.
Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Digital televisions are provided. Accommodation at this 3.5-star motel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cairns motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Reef Palms Motel. During your stay, you're just a quick walk from Cairns Esplanade. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the café
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Cairns Esplanade and a 5-minute drive from Cairns Marlin Marina
  • Free shopping centre and local-area shuttle service
Reef Palms Motel offers its guests an outdoor pool and Access to hot tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A library, a terrace, and barbecue grills are also featured at the business-friendly Reef Palms Motel. Self parking is free.

This 3.5-star Cairns motel is smoke free.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 7:00 PM) and Monday - Sunday (7 AM - 7:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Front desk hours are 7 AM - 5 PM on public holidays.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Reef Palms
Reef Palms Cairns North
Reef Palms Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel Cairns North

Reef Palms Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 348 out of 817 reviews" "
Rating 8 - Good. 303 out of 817 reviews" "
Rating 6 - Okay. 113 out of 817 reviews" "
Rating 4 - Poor. 35 out of 817 reviews" "
Rating 2 - Terrible. 18 out of 817 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when i booked it was for deluxe room i got family Room for 7 days, the noisy was horrible the locals was having a fight no manager to control it , the bed had hair over it no shower gel , the other 2 spare beds was dirty. felt like my bed was itchy every night worse hotel was the worst wish to get my money back
Stayed 7 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Large room. Nice fans
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Staff & service, room comfort
Great place to stay in Cairns
Lovely place to stay and very convenient to the hospital that I needed to visit. Very convenient to shops, eateries and the main areas of Cairns! A quick walk to the lovely walk along the foreshore.
Stayed 2 nights in Aug 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location near the airport was handy but it is in the direct flight path of all aircraft. The room smelt unpleasant and was dirty. The curtains were hanging off the track. The fridge leaked. Not at all good value for money.
Stayed 1 night in Aug 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only overnight. Very pleasant. would stay there again.
Stayed 1 night in Aug 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Fortunately I contacted them to remind them I would be checking in later then 5:00 so they gave me instructions on how to get my key. Had I not I would not have been able to get into my room. The hotel is older. All the soaps were empty but the room was clean
Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
The room stunk of cigarettes and tobacco. The curtains were really dirty.
Stayed 1 night in Aug 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other guests quite noisy
Stayed 7 nights in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was great. Very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful proprietors who made us feel very welcome. They bent over backwards to help. The room was very comfortable.
Stayed 1 night in Jul 2024

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Roger

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was not as advertised. The hot tub has been broken for a long time, pool is locked, there is no breakfast or coffee and the shuttle does not run to town as advertised. (It only runs on certain days of the week to the airport and only in the morning.) The smell of cigarettes in our room and in the hallways was overwhelming and the neighborhood was dirty. It was a waste of our money and we wish we had stayed elsewhere.
Stayed 2 nights in Jul 2024

4/10 Poor

Murray

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room rates were reasonable. We didnt like the shower above a plastic bath as this is a hazard for all ages. The unit needed a complete upgrade. The room was only serviced every 4 days and was extremely dusty. You could write your name in the dust on the tv cabinet. We had to wash all the cutlery and plates before we used them as they were filthy. The hotel policy was that when the tenant leaves they had to clean this stuff or be charged extra. Not good enough in our opinion.
Stayed 9 nights in Jul 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Bit noisy in the area. Very helpful staff.
Stayed 1 night in Jul 2024

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new managers were very helpful, friendly & made their guests feel at home.
Stayed 10 nights in Jul 2024

8/10 Good

Maya

Liked: Staff & service, amenities, property conditions & facilities
We booked the double queen bed room which was lovely for my friend and I.
Stayed 1 night in Jul 2024

8/10 Good

judith, mt molloy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital Noisy clients coming arriving late
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled clean upon entry,the jet tub was relaxing,which is what my wife loves sitting in and the reason why we’ve been back multiple times and will most definitely be returning to Reef Palms.Special thanks to the female staff member who went above and beyond (06/07/24) to sort out a couple of minor issues we had which made our stay even more enjoyable and comfortable.Thank you.
Stayed 1 night in Jul 2024

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room and hotel is very dated. We had paint peeling off the wall and the tv had something weird on it but we didnt watch it so it didn’t matter. However the room was clean and specifically the beds and bathroom.
Stayed 2 nights in Jul 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Used this property as a one night stay before heading to Port Douglas. Received an email advising to call if we were arriving after 7pm and when I called found them to be very dismissive. Check in took a while. Had to turn off fridge to sleep as it made a noise that sounded like there was a cicada/cricket in the room. Pillows were so uncomfortable I ended up using one of the cushions. On check out rang both the bells but no one came so just left key on the desk.
Stayed 1 night in Jul 2024

6/10 Okay

Emma

Travelled with family
Disliked: Cleanliness
Good motel in excellent location to ocean front. Lovely pool. Helpful staff...room was very dirty and carpet in such a humid environment gave the room a certain aroma of dampness
Stayed 1 night in Jun 2024

6/10 Okay

John

Stayed 5 nights in Jun 2024

2/10 Terrible

Rodney

Disliked: Cleanliness, property conditions & facilities
The room had no tea towel or dishwasher liquid the bathroom all the soaps etc were out of liquid the remote on the TV doesn't work looked like the room needed a good clean
Stayed 1 night in May 2024

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelt dirty and there were heaps of flies in the room shower wasn't cleaned properly mould on the curtains floors not cleaned properly. I needed to spray perfume to disguise the smell. I am glad it was only for 1 night.
Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with partner
Disliked: Property conditions & facilities
I do not normally complain but I must say, the whole toilet suite lid fell off first up. (Rather unsafe, as I nearly fell on the floor)😖 The sliding glass door to the rear patio was un-lockable. This posed a security concern because the actual sliding security screen door in the same opening could not be locked either (except my carpenter husband was able to tweak the lock a bit to lock it) The bath itself was a spa type that was very high and difficult to get into for us older folk. Very outdated. My rating for this particular room I was given was barely a 1. Thank you for your understanding.
Stayed 1 night in May 2024