6/10 Okay
Rowena
Travelled with family
23 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The family room is a great option when traveling with children. It has a separate “room” (doesn’t have a door or windows) with a bunk bed and small toddler bed. The double bed is a bit small for 2 people but has a lovely ocean view. The hotel is very old and run down and in a desperate need of a renovation. Our room was quite dirty when we arrived, the carpets made our feet dirty when walking on them and need to be replaced. The blankets didn’t feel clean either and the bathroom shower has mould build up that the staff were not able to clean out. The staff were very accommodating about our complaints and brought us slippers to wear inside the room and bathrobes, as well as providing us with a generous discount on our stay. The swimming pool was also not very inviting looking so we never made use of it on our holiday which is a shame because swimming at the hotel pool is one of our kids favourite things to do on vacation. The hotel is located right near the beach so it’s a short convenient walk to the esplanade. There’s a great cafe and playground nearby but the main dining area is a bit of a walk, about 700-900m, which I don’t usually mind but we were traveling with my elderly parents so we had to drive everywhere as it was too far for them to walk.
Overall the staff we very lovely and really tried their best to make our stay comfortable but the hotel really needs to be updated.
Rowena
Stayed 5 nights in Sep 2024
