6/10 Okay
Cynthia, Middle Village
Travelled with partner
25 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived at this hotel at 6:00 and our room was not ready.it was 2 hours after check-in. They did the official check-in process, offered a free drink in the lounge and a downgrade of a room. They had no idea when the room would be ready.
We did not take the downgrade. We were very tired and frustrated and as they didn’t really know when the room would be ready, we decided to take a ride into Campbell River and check out the area. They said they would call when it was ready.
As we left the hotel, they put a hold on our credit card for I think $600 for an incidentals for a room we didn’t have nor could they tell us when we would have it. It added insult to injury.
We didn’t get a phone call but returned at 8:00 to find “ Oh we were just going to call you. It’s ready. If you want that drink you have to go to the lounge in the fine dining establishment not the casual eating area .” So basically we got nothing for not having the room we paid for for 4 hours. Wonder how much they would charge me if I checked out 4 hours late.
The hotel is brand new so it is beautiful. The room is big and spacious. The view of the water is from far away- you are not seeing any wildlife from here. It does not have a Vancouver Island feel but more an Arizona golf resort
feel. There i construction across the street and a lot of traffic noise if you sit on the balcony. The staff never greets you. The manager never contacted us. They informed as I was checking out that they charge us for water.
Cynthia
Stayed 4 nights in Aug 2024