Atelier Playa Mujeres - Adults Only - All Inclusive

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas
Aerial view
Aerial view
Inspira Junior Suite Ocean Front | Beach/ocean view
12 bars/lounges, 2 swim-up bars, 3 poolside bars

Reviews

9.4 out of 10

Exceptional

Popular amenities

Explore the area

Map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    15 min walk
  • Playa Mujeres Golf Club
    17 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Inspira Rooftop Suite

  • 75 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite - King

  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Terrace Suite - 2 Double

  • 63 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

Junior Suite Ocean View - 2 Double

  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

Junior Suite Ocean View - King

  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Business Suite

  • 144 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Corner Suite - King

  • 90 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite - 2 Double

  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

Inspira Junior Suite Ocean Front

  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Junior Suite Swim Out - King

  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Junior Suite Swim Out -2 Double

  • 63 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

Inspira Master Suite Ocean Front

  • 181 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Inspira Junior Suite Swim Out Ocean View King

  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Inspira Corner Suite - 2 Double

  • 59 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

Wheelchair Accessible Junior Suite

  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Atelier Playa Mujeres - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

A health club and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NUUP SPA has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Atelier Playa Mujeres - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Mercado 19, one of the property's 14 restaurants and 12 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments, hydrotherapy or aromatherapy at NUUP SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests have great things to say about the restaurant and the overall condition of the property
  • Just a 3-minute drive from Playa Mujeres Golf Club and 12 minutes from Gran Puerto Pier
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 14 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Guests are served a free buffet breakfast.
Mercado 19 – This buffet restaurant specialises in Mexican cuisine and serves breakfast and dinner.
Limón y sal – This restaurant specialises in Mexican cuisine and serves brunch and lunch. Open daily.
El Suspiro – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
Takeshi – This diner specialises in Asian cuisine and only serves dinner. Open daily.
Cilento – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 12 bars/lounges
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 swim-up bars
  • 3 poolside bars
  • Snack bar/deli

Restaurants on site

  • Cilento
  • El Suspiro
  • Limón y sal
  • Mercado 19
  • Takeshi

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (21,115 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 320 per pet, per week
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 320 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.
Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 862 out of 1087 reviews" "
Rating 8 - Good. 113 out of 1087 reviews" "
Rating 6 - Okay. 56 out of 1087 reviews" "
Rating 4 - Poor. 26 out of 1087 reviews" "
Rating 2 - Terrible. 30 out of 1087 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 4 nights in Sep 2024

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, service was phenomenal, can't wait to visit again!
Stayed 3 nights in Sep 2024

6/10 Okay

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The service at the restaurants, service was excellet the food was great. Roman the bartender made the Best cocktail driks and was super friendly and professional. We didnt like The check in process,it took about 3 hrs. For a weekend get away every minute counts. There was a coach roach in our room. The matress was not confortable it was too hard. The attitude of front desk personnel at the SPA was unprofessional.
Stayed 3 nights in Sep 2024

10/10 Excellent

Christie Minshew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephanie Delgado De

Stayed 4 nights in Sep 2024

10/10 Excellent

Yemi

Stayed 4 nights in Aug 2024

10/10 Excellent

PIERCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food outstanding , all drinks as well except whisky and bourbon selection , as well as the house wine is poor and a la carte bottles astronomically priced for what they are. I still love this hotel , I bring my wine
Stayed 3 nights in Sep 2024

10/10 Excellent

Alicia

Stayed 4 nights in Aug 2024

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice and spacious. Clean all around. Food is okay but nothing extraordinary. Nice selection of drinks, although some are only available at certain bars / restaurants. Upon on our arrival, we were offered a tour around property in order to see the benefits of the Inspira rooms and areas. We accepted because we genuinely wanted to see if these rooms were worth it for a next visit. Turns out after two hours of the “tour” they wanted to sell us and pressure us into “investing” in a membership in order to get access to 38 nights at a discounted price. The employee that was called “Alejandro” or “Alex” was super nice at first, but when we turned out the offer and told them we were not interested, he got really agitated and started questioning us even about our spending habits. At the end we felt insulted and discriminated and did not want to proceed with their propositions. We got gifted two spa massages as a “thank you for your time”. Apart from this, the stay was comfortable and appreciated food and drink variety. Overall service, very good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Benjamin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Jul 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and excellent service! Will be returning!
Stayed 4 nights in Sep 2024

10/10 Excellent

arabella

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alelier is still a relatively new property and still feels new. The staff were outstanding. We've been to quite a few all inclusive/resorts and I'd put their staff at or near the top. It truly makes the experience special when you are made to feel comfortable. We stayed in an Inspira swim out suite and very much enjoyed it. The roof top pool was the best perk for us. The butler service was quite attentive and helpful. The food was quite good. We aren't overly picky and easily found something we enjoyed at all the restaurants. They had a live rock band one night, and another where they had a dance party where you'd wear headphones to hear the music. Ordinarily I'd say that wouldn't be something we'd enjoy but we went with it and had a blast. We were celebrating an anniversary so decided to splurge a bit beyond what we'd normally spend and we had zero complaints and would do it again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience. My girlfriend and I were extremely impressed by the staff and facilities. We have discussed returning. Highly recommend.
Stayed 5 nights in Sep 2024

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities
Stayed 7 nights in Sep 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!!!!!!!!! My husband got food poisoning from them our 2nd to last night and they took no initiative to make it right-only to say they aren’t doctors and they have had no other complaints. Well we asked for the doctor to come to our room and guess what he said it was- food poisoning!!! Then we had to pay for the medicine/treatment. My husband spent the last day of our babymoon stuck in bed not eating, drinking. Couldn’t take advantage of the resort at all. On our way out after speaking with guest services you would think they would want to make it right-NOPE. They did nothing to make it right and once again didn’t take any accountability or even say SORRY this happened to you. I have been to Mexico 8 times and stayed at many other resorts and have never had any issues. We are absolutely NOT coming back after the way they treated us. What an immense disappointment!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Maggie

Stayed 1 night in Aug 2024

10/10 Excellent

Christopher Lamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At ATELIER Playa Mujeres, we enjoyed a week-long stay with dinners at Cala Di Luna (Mediterranean), Los Abrazos Steakhouse, Takeshi, El Suspiro, and Cilento (our fave). Our experience surpassed common concerns about all-inclusive resorts, with outstanding food, drinks, and service. Pls ask about private dining options at Cilento and ask for Arturo & Octavio. This adults-only resort (16 years) is perfect for a couples' retreat. Our room was spacious, clean, and comfortable, with great 24-hour room service. Marcela at housekeeping kept our clean and stocked! The gym was clean and spacious, and we look forward to returning with our 18 yr old daughter.
Stayed 7 nights in Aug 2024

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Presedential service and amazing food. Room was out of this world !
Stayed 4 nights in Aug 2024

10/10 Excellent

Angelica, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

raechel

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best vacation we’ve ever had. The resort was better than the reviews and pictures online. We already have our second and third trip to Atelier planned.
Stayed 4 nights in Aug 2024

10/10 Excellent

Krishnaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Esteban

Stayed 3 nights in Aug 2024

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food are amazing. The resort and rooms are extremely clean and housekeeping did an excellent job with the rooms.
Stayed 5 nights in Aug 2024