4/10 Poor
Mikia
Travelled with family, Travelled with group
4 Oct 2024
Liked: Cleanliness, staff & service
The restaurants were accommodating to guests with food allergies and the staff was great. However, the restaurants and grill didn't stay open late to accommodate guest coming from the on-site club.The facility was very clean and very modern.
My 2.5 star rating stemmed from not being able to access the infinity pool on the Rooftop unless I brought an additional package, even though I'm a Hyatt member. If I pay to stay at your resort which is an all-inclusive, then I should have carte blanche to the entire resort that is available to guest, considering the amount of money that was spent for that resort. The other pools were ok. The resort catered more to couples vs friends and family on vacation. The beach was the absolute worst, I was pissed off. The water was merky, seaweed wrapping around your legs & feet and it didnot look inviting at all. I was told to walk down further on the beach, basically to another resort to have a better beach experience because this are was not great. One of the main reasons why I came was to enjoy the beach and to have a great experience in total. I had friends staying at the sister resort and there experience was completely amazing, opposite of mine. I am pretty disappointed, I wish I had a better experience all around.
Mikia
Stayed 4 nights in Jul 2024