Kempinski Hotel Cancún

VIP Access

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Dates

June 2025

July 2025

Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe

Premium bedding, down duvets, minibar, in-room safe

On the beach, white sand, beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Aquaworld
‪16 min walk‬
La Isla Shopping Mall
‪3 min drive‬
Delfines Beach
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite (Seafront)

82 sq m
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

82 sq m
Sea view
Sleeps 3
1 King Bed

Presidential Suite

229 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

41 sq m
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

177 sq m
Sea view
Sleeps 6
3 King Beds

Club Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Similar properties

Pool
Hot tub
Spa
Kids pool

for 1 room

includes taxes & fees

24 Jun - 25 Jun

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

On private beach
Pool
Hot tub
All-inclusive

for 1 room

includes taxes & fees

24 Jun - 25 Jun

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.

Free Wi-Fi (speed: 50+ Mbps)
For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools or soak in the hot tub
Treat yourself to aromatherapy, deep-tissue massages or hydrotherapy at Kayantá Spa
Services include babysitting, a children's club and a lifeguard on-site
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests have great things to say about the beach and the overall condition of the property
11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
Airport shuttle service available for a fee

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.

The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill – This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano – This beachfront family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.10 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

2/10 Terrible

Thomas, Yarrow Point

Travelled with family

11 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We did not receive any supposed VIP benefits. Even worse, my son developed an infection during our stay so we left a few days early to return for medical care. What did Kempinski do? Well, they charged us for the three nights that we had to miss even though we were not on a prepaid reservation or any unique booking. They charged our credit card for the entire six night stay at check-in like a good scam artist. The penalty for a no-show was one night yet they charged us for three nights because we left for a medical issue. Would Four Seasons in Hawaii do that? No chance. What a rip off - and they blamed in on us for using Expedia to make the reservation. Never again will I trust Kempinski or Expedia.

Stayed 6 nights in Feb 2025

10/10 Excellent

Ricardo

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Aldo Alfonso, Cedar Park

Travelled with partner

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service, stunning place, amazing food, shows every night, incredible ocean views, very good location, definitely I'll be back!

Stayed 3 nights in Feb 2025

6/10 Okay

Ann

Travelled with family, Travelled with family and small children

8 Mar 2025

Disliked: Amenities

We stayed at the Kimpinski for one night and the hotel was just ok. Food, service could have been better. We didn’t feel it was worth it for the money spent.

10/10 Excellent

Sashank

Travelled with family and small children

8 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property great location and view from room and one of the best beaches in Cancun

Stayed 5 nights in Feb 2025

10/10 Excellent

Brian James, Greensboro

Travelled with partner

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, facilities are excellent. Classical and a little dated but well maintained. Two great restaurants, but pricey. Overall we had a great stay

Stayed 9 nights in Feb 2025

10/10 Excellent

Ernie, Columbus

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Robb

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise!!

Perfect spot. Been going there for 20 years

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place…. Friendly staff

Stayed 4 nights in Feb 2025

10/10 Excellent

Cinthia

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2025

10/10 Excellent

Parmeshwar, South Ozone Park

5 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best resort

Stayed 4 nights in Feb 2025

8/10 Good

Clarissa

Travelled with partner

4 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I expected better. Not horrible but not the best.

Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Travelled with partner

4 Mar 2025

Liked: Staff & service, amenities, property conditions & facilities

Loved the classic 5 star treatment and beauty of the hotel. Wonderful room and beautiful surroundings...ie beach etc. Great food...plenty of restaurants to chose from. Loved the whole experience

Stayed 2 nights in Feb 2025

8/10 Good

Nobel, Jupiter

1 Mar 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Business traveller

28 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

joseph

Travelled with partner

27 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, polite staff. Looking to satisfy hotel guests. Joseph

Stayed 4 nights in Feb 2025

10/10 Excellent

John

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De Primera!

This hotel is an elegant and classic place to stay, and the employees are incredibly friendly, professional and gracious hosts. I wouldn’t stay anywhere else in the Cancun hotel zone. Hasta la proxima vez! Muchisimas gracias!

Stayed 4 nights in Feb 2025

10/10 Excellent

Laith

Travelled with family

26 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I really enjoyed this day at this hotel

Stayed 3 nights in Jan 2025

10/10 Excellent

Georgia

Travelled with partner

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly and helpful. The service was excellent. The restaurants and the food was of the highest quality. It was one of the best resorts we visited. We got the rest we were looking for in a beautiful environment.

Stayed 6 nights in Feb 2025

10/10 Excellent

David

23 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful facility,wonderful staff,

Stayed 9 nights in Feb 2025

10/10 Excellent

randy

22 Feb 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

2/10 Terrible

Neil

22 Feb 2025

Disliked: Cleanliness

Stayed 6 nights in Feb 2025

10/10 Excellent

Hadas

22 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Feb 2025

10/10 Excellent

John

21 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coddled in Cancun

Best hotel service experience I’ve ever had

Stayed 4 nights in Feb 2025

Kempinski Hotel Cancún

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

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About this property

Kempinski Hotel Cancún

All-inclusive details

Food and beverages

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Kempinski Hotel Cancún Reviews