Grand Park Royal Cancun - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

February 2025

March 2025

5 restaurants, breakfast, lunch, dinner served; international cuisine

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
Hot tub
All-inclusive
Room service
Housekeeping

Explore the area

Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500

Chac Mool Beach
‪13 min walk‬
Forum Beach
‪2 min drive‬
Cancun Convention Center
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Master Suite

83 sq m
Ocean view
Sleeps 4
1 Double Bed and 1 Double Murphy Bed

Royal Master Suite Hot Tub

Ocean view
Sleeps 2
1 Queen Bed

Master Suite Ocean Front

Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Grand Royal Suite Hot Tub

Ocean view
Sleeps 2
1 Queen Bed

Deluxe Ocean View Double

Ocean view
Sleeps 4
2 Double Beds

Premier Superior Ocean Front King

41 sq m
Sleeps 2
1 Queen Bed

Premier Superior Ocean Front Double

Ocean view
Sleeps 4
2 Double Beds

Royal Suite King Hot Tub

83 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

41 sq m
Ocean view
Sleeps 2
1 King Bed

Villa Deluxe

52 sq m
Sleeps 4
1 Double Bed

Premier Ocean Front Doble

41 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite Doble Hot Tub

Ocean view
Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

62 sq m
Sleeps 4
1 Double Bed

Villa Master Suite Plunge Pool

81 sq m
Sleeps 2
1 King Bed

Deluxe Swim up King

65 sq m
Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool
All-inclusive
Spa
Kids pool

for 1 room

includes taxes & fees

8 Mar - 9 Mar

Pool
All-inclusive
Spa
Parking included

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About this property

Grand Park Royal Cancun - All Inclusive

On beach with 2 outdoor pools, near Chac Mool Beach

Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request

Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Fitness Center has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Grand Park Royal Cancun - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.

Free WiFi
Free valet parking and self-parking
Enjoy international cuisine with ocean views at Flor de Sal, one of the property's 5 restaurants and 4 bars/lounges
Take a swim in the 2 outdoor pools or soak in the hot tub
Indulge with massages, body scrubs or reflexology at Spa Fitness Center
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
Guests have great things to say about the beach and the location
13 minutes by foot from Chac Mool Beach and a 2-minute drive from Forum Beach
Local-area shuttle service available for a fee

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

Flor de Sal – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Grand Prime Rib House – This steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.

Café Sole – This café serves breakfast, lunch and dinner. Open daily.

El Mirador – Overlooking the ocean, this restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.

Koi – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

24-hour room service

In-room minibar (some restrictions)

Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football

Volleyball

Lessons/classes/games

Dancing

Water fitness

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Area shuttle (surcharge)
Free self parking on site
Free valet parking on site

Food and drink

4 bars/lounges
5 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Café Sole
El Mirador
Flor de Sal
Grand Prime Rib House
Koi

Things to do

2 outdoor pools
Full-service spa
Gym
Shopping
Spa tub

Family friendly

2 outdoor pools
Grocery/convenience store
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms
7,535 square feet of conference space

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (130 centimetre wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (109 centimetre high)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

40-inch LED TV with premium cable/satellite channels
IPod dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

This property enforces a strict dress code in the restaurants.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)
Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses wind energy

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal

Cancun Grand Park Royal Caribe

Grand Park Royal Cancun Caribe

Grand Park Royal Caribe All Inclusive

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Grand Park Royal Cancun - All Inclusive Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Adrian

Travelled with partner

24 Nov 2024

Liked: Cleanliness, staff & service, amenities

Everything was excellent only two drawbacks the lack of water 1 day in the bathroom and the internet very poor in certain areas, otherwise the one who would say better the service all very good

Stayed 7 nights in Nov 2024

2/10 Terrible

Amanda

24 Nov 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Mandeep Pal Singh

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Nov 2024

10/10 Excellent

Chanhee

23 Nov 2024

Stayed 5 nights in Oct 2024

4/10 Poor

Howard B

Travelled with partner

22 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Was never told under Construction, could not keep the rain water from blowing in the sliding doors, not enough food variety. Electric to the room went out for 4 hours on one day, water was off in the room for about 3 hours one other day. Showed up to see the main pool was under construction, everyone at the Adult pool. Restaurants not open until later, or closed on certain nights.

Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra

21 Nov 2024

Stayed 5 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with group

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If there wasn't construction going on the four star would be a 5.

Stayed 6 nights in Nov 2024

4/10 Poor

Jeanine Rene

Travelled with family

21 Nov 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

I’m am very upset with Expedia and with Grand Park Royal for not divulging there was ongoing construction of the main pool at the time of my visit. I would have never booked this resort at this time if I had known that every view, from my room, the buffet, the restaurants overlooked a major construction area with jackhammering and men working every day. The food was not very good. We had a water main go out and lost water in our rooms and we were told we could not eat in the bar even though it was pouring rain outside. Everyone in the hotel was forced to use one pool. I have used Expedia for many years for travel but I no longer feel they have my best interests at heart. I feel someone should have been transparent about the state of the resort. I understand renovation is necessary and this resort is dated a needs a lot renovation. I just don’t want to be blindsided when I get to the property to see construction and no pool.

Stayed 4 nights in Nov 2024

4/10 Poor

Lyubomira

Travelled with family

20 Nov 2024

Disliked: Amenities, property conditions & facilities

The property was under construction. We couldn't use the main pool at all. There were workers drilling and banging everywhere from 8 am till 7 pm. This was not mentioned anywhere on the website of the property. The food was very mediocre with very poor choices and the same every day. The drinks at the bars were watered down and made with cheap alcohol. Some of tge rdstaurants were closed. Our VIP expedia status benefits were not granted. Extremely overpriced spa and shuttle to hotel. No discount was offered although half of the amenities were unusable. Will never go back to this place.

Stayed 5 nights in Nov 2024

10/10 Excellent

Candace Renee

Travelled with partner

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Even with construction going on the staff went above and beyond

Stayed 7 nights in Nov 2024

10/10 Excellent

Rejillian Joyce

Travelled with family, Travelled with family and small children

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

100 star for the staff! Staff are amazing. They all work so hard. Food is the best thing too!

Stayed 3 nights in Nov 2024

4/10 Poor

John Wesley

Travelled with family

20 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff was friendly, but we were shocked that there was so much construction. We would not have booked here if we had known. Our view was of a construction site and we heard jackhammering when outside. A water main was broken during the night and we were without a toilet for hours. On our final day there was painting happening right outside of our room. Not the vacation experience we had hoped for. We are not happy that Expedia nor the hotel informed us before our stay. We could have booked later and would have loved to stay when the pool and surrounding construction was complete.

Stayed 4 nights in Nov 2024

4/10 Poor

DANIELA

18 Nov 2024

Disliked: Property conditions & facilities

The property outside is really beautiful. There was construction in most of the hotel while we were there plus the biggest and main pool was being renovated. Therefore not only was there limited things to do, there were construction noises all day and all night. Since the main pool was closed the adult pool was full of kids and not enjoyable. The food was mediocre at best. Most of the time it was cold and not authentic. The rooms are small and the restroom is tiny making it super uncomfortable. They cold use some major updating. The AC only worked the first day we got there and then it was broken. It was hot, humid and hard to sleep because it was uncomfortable. The water pipes went down while we were there too, so no water and the toilet wouldn’t work either. Plus the shower water was always cold. On top of that the elevator to the room got stuck and we would have to manually pry the door open. I feel like I wasted my money on this “luxury” resort. There’s nothing luxury about it. By the way, while you’re eating by dinner they ask you to leave a 5 star review. So I wouldn’t trust the other reviews as genuine. I’m not trying to be mean, I’m just trying to save someone else from staying here because of false reviews.

Stayed 4 nights in Nov 2024

10/10 Excellent

Genesis

Travelled with family

17 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jessica, our concierge, was absolutely amazing, god bless her. Every demand, question, reservation we had, she had an answer to and made it happen. It was my mother’s birthday and she set up happy bday balloons in our room for her when we got back to the room from lunch. The staff, the food, and the experience was all great. Will be returning.

Stayed 3 nights in Nov 2024

10/10 Excellent

Araceli

16 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

14 Nov 2024

Stayed 5 nights in Oct 2024

10/10 Excellent

Aurora

Travelled with family

13 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel, room service was amazing , my family had a great time!!! I will definitely return!!!

Stayed 6 nights in Nov 2024

10/10 Excellent

Maribel Villalvazo

13 Nov 2024

Liked: Cleanliness, property conditions & facilities

Las personas del todo el hotel los meseros los cocineros los cantineros todos muy amables

Stayed 7 nights in Nov 2024

8/10 Good

Shannon

Travelled with family

12 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Aside from the hard sell to buy a timeshare, the place is great. Nice & helpful staff, great facilities, and lovely beach. The food was alright, but we enjoyed food outside the resort much better

8/10 Good

Tanja and Ryan

Travelled with partner

11 Nov 2024

Liked: Cleanliness, staff & service, amenities

Good dining choices. Quality food. Staff went the extra mile to provide a good experience. Fair value for money. New pool is going to be fantastic. A classical styled resort property.

Stayed 7 nights in Oct 2024

2/10 Terrible

Malvina

Travelled with family

11 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The property was under construction and it was not advertised at the time of booking. The food was awful and very limited in options, not what I have been used to. Every time I would ask for something they always said sorry we do not have it, they did not even offer bread or water anywhere we set for dinner, lunch or breakfast, we had to beg to get bread. They only had two restaurant options, but unfortunately most of the time they were closed. The Koi restaurant was available through a reservation, but I had a terrible experience with the guest experience office while I tried to make a reservation, making it seem like they didn’t want us to dine at the Koi restaurant. This was my first time experiencing such an awful experience. Thankfully, the beach area was amazing with the only disappointment being the noise of the hummer throughout the day due to the construction going on at this resort. However, I was impressed by the great customer service Yolanda and Erica provided throughout my stay, they were one of my favorite people at the beach area. They always made sure we had drinks at all times. Also, we had an amazing customer service at the Flor de Sal restaurant, the host and the waitress were all wonderful. I would never returned back to the resort, nor recommend it to any of my friends and family.

Stayed 8 nights in Nov 2024

8/10 Good

stephen

10 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Omid

Travelled with family

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and friendly staff, especially the concierge and the staff and coffee shop and the buffet. The resort has a beautiful white sandy beaches.

Stayed 6 nights in Nov 2024

8/10 Good

Adrian F

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great

Stayed 4 nights in Oct 2024

10/10 Excellent

Suad Said

9 Nov 2024

Stayed 4 nights in Oct 2024

Grand Park Royal Cancun - All Inclusive

Choose dates to view prices

Photo gallery for Grand Park Royal Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite

Master Suite

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub

View all photos for Master Suite Ocean Front

Master Suite Ocean Front

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Villa Deluxe

Villa Deluxe

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

View all photos for Villa Junior Suite Plunge Pool

Villa Junior Suite Plunge Pool

View all photos for Villa Master Suite Plunge Pool

Villa Master Suite Plunge Pool

View all photos for Deluxe Swim up King

Deluxe Swim up King

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About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras