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Grand Royal Lagoon

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Royal Lagoon

Outdoor pool
Outdoor dining
View from property
Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
Calle Quetzal No 8-a, Cancun, QROO, 77500
  • Cancun Golf Club at Pok Ta Pok
    12 min walk
  • Plaza Caracol Mall
    13 min walk
  • UltraMar Ferry Terminal
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Pool View ( subject to availability)

  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
12 Dec - 13 Dec
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About this property

Grand Royal Lagoon

Lakefront Cancun hotel in Zona Hotelera with a marina
This hotel features a marina, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and limo/town car service are on-site.
Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature a safe and an iron/ironing board. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Fridges and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Grand Royal Lagoon, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Forum Beach and a few minutes from Tortuga Beach
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. Grand Royal Lagoon offers its guests a marina and an outdoor pool. A round-trip airport shuttle and an area shuttle are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Grand Royal Lagoon. The hotel can provide concierge services and limo/town car service. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

Grand Royal Lagoon has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Royal Lagoon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 174 out of 845 reviews" "
Rating 8 - Good. 279 out of 845 reviews" "
Rating 6 - Okay. 210 out of 845 reviews" "
Rating 4 - Poor. 103 out of 845 reviews" "
Rating 2 - Terrible. 79 out of 845 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

shantal

Disliked: Cleanliness, staff & service, property conditions & facilities
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Stayed 8 nights in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesitan invertirle dinero.
En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Stayed 2 nights in Jun 2024

2/10 Terrible

howard

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Stayed 8 nights in Jun 2024

4/10 Poor

Sanjida

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Stayed 7 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Tyler

Stayed 1 night in Mar 2024

10/10 Excellent

Davis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

adolfo

Travelled with family
Stayed 2 nights in Feb 2024

6/10 Okay

Pedro

Travelled with family
Good location. It´s Ok for the pice
Stayed 1 night in Jan 2024

8/10 Good

Larissa, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel for the price.
Stayed 10 nights in Jan 2024

8/10 Good

Michelle Ann Del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Stayed 8 nights in Jan 2024

4/10 Poor

Abram

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jorge A

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible
Solamente diré que es el peor lugar en Cancún en donde me he hospedado.
Stayed 1 night in Dec 2023

8/10 Good

Asela

Liked: Cleanliness, staff & service
Everything was good, excellent services!!

2/10 Terrible

Manuel

Stayed 9 nights in Oct 2023

8/10 Good

Mohamed, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 6 nights in Sep 2023

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities
Bien ubicada, cerca de la zona Hotelera
Stayed 3 nights in Sep 2023

4/10 Poor

G-Mo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cheap so want expecting wonders just the things that it says in the description or wifi in room... None. Refrigerator... None. Staff was good and the shower was probably the best we'd found down here unlimited hot water and pressure that forces you to be careful! Beds were very hard and you'll toss and turn often. Great location quiet but close to everything
Stayed 6 nights in Aug 2023

10/10 Excellent

ARTURO

Stayed 3 nights in Jul 2023

10/10 Excellent

Dongqing

Stayed 5 nights in Jul 2023

6/10 Okay

Graciela

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

CURTIS WAYNE

Disliked: Staff & service
The desk clerk wouldn't call for a confirmation of my shuttle and they left me.
Stayed 5 nights in Jun 2023

10/10 Excellent

javier

Stayed 4 nights in May 2023