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Hotel Caracol Puerto Morelos

3.0 star property

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio
Balcony
Junior Studio | Private kitchen
Junior Studio
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪3 min walk‬
  • San Jose Catholic Parish
    ‪4 min walk‬
  • Puerto Morelos Town Square
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio

Junior Studio

  • Sleeps 5
  • 2 Queen Beds OR 1 Single Bed

Similar properties

Exterior

Hacienda Morelos Beach Front Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (696)
The price is CHF 165
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hacienda Morelos Beach Front Hotel

About this property

Hotel Caracol Puerto Morelos

Hotel with a 24-hour front desk, a short walk to Puerto Morelos Town Square
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance and free Wi-Fi in public areas. Housekeeping is available on request.
Hotel Caracol Puerto Morelos offers 15 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.
During your stay at Hotel Caracol Puerto Morelos, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas.
  • Free Wi-Fi in some public areas
  • Services include tour or ticket assistance
  • Just a 4-minute walk from Puerto Morelos Town Square and 6 minutes by car from Puerto Morelos Beach
As a guest of Hotel Caracol Puerto Morelos, you'll find a terrace and tour/ticket assistance. Public spaces have free WiFi.

This 3-star Puerto Morelos hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Hotel Caracol Puerto Morelos Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 8 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

8/10 Good

Lynn

Stayed 7 nights in Feb 2024

8/10 Good

Natalia

Stayed 5 nights in Feb 2024

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

duncan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoping, Beijing

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023

6/10 Okay

Fritz

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Stayed 15 nights in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Travis

Stayed 4 nights in Feb 2023

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located , not noisy

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Hotel Caracol
Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Stayed 4 nights in Dec 2022

8/10 Good

Samuel

Stayed 7 nights in Aug 2022

8/10 Good

ABilly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all great
Stayed 14 nights in Jan 2022

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2022

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Beatrice

Liked: Staff & service, amenities
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Stayed 1 night in Sep 2024

10/10 Excellent

Gilmer Aguilar Sosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Daiana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
Stayed 1 night in Feb 2024

6/10 Okay

denise

Travelled with family
Liked: Staff & service, amenities
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !
Stayed 1 night in Dec 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situation pratique
Stayed 2 nights in Feb 2023