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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Reception
1 bedroom, premium bedding, down duvets, free minibar
Outdoor pool, pool umbrellas, pool loungers
Yoga

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Lagoon View (Two Bedroom)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View King

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

View from room

Deluxe Ocean View Double

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Shower, rainfall showerhead, free toiletries, hair dryer

Diamond Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Shower, rainfall showerhead, free toiletries, hair dryer

Rock Royalty Ocean View King

  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean view (One Bedroom)

  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

View from room

Deluxe Family Ocean View Double Beds - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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4.4 out of 5, Excellent, (5733)
The price is CHF 308
for 1 room
includes taxes & fees
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About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Cancun - All Inclusive . During your stay, you're just a quick walk from Ballenas Beach. Features include free WiFi in public areas and free self-parking, plus 5 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy pizza with a poolside location at Pizzeto, one of the property's 5 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with body treatments, facials or body wraps at The Rock Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a gym and basketball
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by foot from Aquaworld and a 2-minute drive from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Pizzeto – This poolside family restaurant specialises in pizza and serves lunch and dinner.
Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.
Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.
Toro – Overlooking the ocean and garden, this steakhouse only serves dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 535 out of 1102 reviews
Rating 8 - Good. 208 out of 1102 reviews
Rating 6 - Okay. 141 out of 1102 reviews
Rating 4 - Poor. 82 out of 1102 reviews
Rating 2 - Terrible. 136 out of 1102 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will do it next time for sure
Stayed 6 nights in Mar 2025

10/10 Excellent

Mattias

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HRH was amazing!

Overall it was a lovely stay! We got upgraded which allowed us to some additional perks. Pool was amazing, beach was amazing, food was amazing! Service was great—quick drinks, friendly & kind. We had an ocean view room—typical hotel style room. The jacuzzi looked old and we did not use. Getting reservations for Toro & Zen were kind of a pain, but worth it! Sometimes we found the resort to be too loud and had to search for quiet places. The spring breakers were arriving! Great place & would stay again!
Stayed 6 nights in Feb 2025

4/10 Poor

REZA

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We honestly weren’t pleased with any of it for the price we paid. Our room stunk, they need bathroom fans because everything always felt damp. Room smelled like a mixture of chlorine & mildew. Hallway would randomly smell like cat pee. Our toilet barely flushed. Our room got flooded from our neighbors toilet shattering. They tried getting us to stay in our flooded room. Didn’t offer any type of refund. Not even an apology. The food was HORRIBLE. Also to top it off one of their vacation specialist tried hitting on my fiancée. Asking if he could kiss him. Then made comment we could share him. We will never recommend this place to anyone & will not be back to this resort.
Stayed 4 nights in Feb 2025

8/10 Good

Kodi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the hard rock was nice and fun for a getaware
Stayed 7 nights in Feb 2025

2/10 Terrible

ALEJANDRA

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy deteriorado para lo que pagas
Stayed 3 nights in Feb 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very well kept. Staff was very friendly and helpful.
Stayed 7 nights in Feb 2025

10/10 Excellent

Tanya

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience. Anytime we called room service or needs were met almost instantly. The pet program is stellar. Thank you for helping me celebrate my birthday.
Stayed 5 nights in Feb 2025

6/10 Okay

Karanvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They have very less vegitarian options. They should think more on the sides of accomodating the vegitarian dishes. Like Mediterranean buffet doesnt have falafal.. :( You know what i mean...please accomodate based on the overall crowd and dont just focus only on meat eaters.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lovelene

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha Kafi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and staff very friendly and helpful. If you want a busy fun time this is where to go
Stayed 3 nights in Feb 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the nightly entertainment
Stayed 6 nights in Feb 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding upgrade to the rockstar suite
Stayed 4 nights in Feb 2025

8/10 Good

Lorinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great time. The property is showing some age, but the service from HRH employees was exceptional! Did not appreciate the hard sell from Legendary, but it didn’t affect our good time.
Stayed 3 nights in Feb 2025

8/10 Good

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and fun hotel. Food was great!
Stayed 3 nights in Feb 2025

10/10 Excellent

Wangledy Oliveira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremy

Stayed 7 nights in Feb 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, super clean super friendly staff, food was awesome. We loved our stay. Just a little bit overpriced.
Stayed 5 nights in Feb 2025

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities
If they would stick to hard rock entertainment would be great. Too loud with dance and meximusic. Otherwise resort could be great with upgrades coming. Access to beach and pools through lobby is annoying.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michele L

Travelled with group
Liked: Cleanliness, staff & service
The staff was amazing, the hotel needs to be updated badly. But overall we had a great time the weather was perfecto!!!!
Stayed 7 nights in Feb 2025

4/10 Poor

Maria

Stayed 7 nights in Feb 2025