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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Smart TV, table football
On the beach, white sand, free beach cabanas, sun-loungers
Meeting facility
13 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪2 min walk‬
  • Iberostar Cancun Golf Course
    ‪8 min walk‬
  • Oasis Arena
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Premium Ocean View Room - King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - King Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

8.8 out of 10
Excellent
(5 reviews)
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(3 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.4 out of 10
Very good
(6 reviews)
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(39 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(9 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Ocean View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - 2 Queen Beds

8.4 out of 10
Very good
(10 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Pool and Patio View Room - 2 Queen Beds

8.4 out of 10
Very good
(12 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.6 out of 10
Excellent
(4 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(13 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.8 out of 10
Excellent
(46 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.4 out of 10
Exceptional
(51 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Honeymoon Suite - King Bed

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, table football

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Resort View Room - 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Cancun Mar Caribe All-Inclusive Resort's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 13 outdoor pools
  • Indulge with body treatments, massages or manicures and pedicures at The Spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness, cleanliness and overall comfort
  • 8 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number ORC180608L73

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1301 out of 2199 reviews" "
Rating 8 - Good. 487 out of 2199 reviews" "
Rating 6 - Okay. 231 out of 2199 reviews" "
Rating 4 - Poor. 97 out of 2199 reviews" "
Rating 2 - Terrible. 83 out of 2199 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Tavisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation
Stayed 3 nights in Oct 2024

2/10 Terrible

NADIA

Travelled with family, Travelled with family and small children
Liked: Staff & service
The key is to get the ENCLAVE upgrade to be able to enjoy full facilities. Food is horrible at the buffet; sky bar, snack bar and Italian Restaurant. The only food that was decent was the one served at the Mexican, Japanese and Steak restaurants. The beach access is the worst since you have no direct access; you have to actually get on the elevator to go back and forward between the pool and sea/beach. Plastic cups used at the pool bar were broken and dirty. All waiters/servers provide the best service since they take care of you and are really friendly.
Stayed 6 nights in Sep 2024

10/10 Excellent

Roland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled here for a week celebrating our seventh wedding anniversary with our two-year-old. The food was good. The room service was excellent better than the general buffet to be honest the food was delivered on time, always. The beach does have a deep drop off which could have been due to the hurricane that hit the area a few weeks prior but overall the experience was a 10/10 and we will be coming back! definitely a place for all ages!
Stayed 5 nights in Oct 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun place
Stayed 7 nights in Oct 2024

10/10 Excellent

shajimon

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2024

8/10 Good

Nedzad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot for vacation
Stayed 5 nights in Oct 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Food was what you would expect from a resort but the smoking area all the way back in a dark corner of the parking lot was a big no for me. Heard lots of complaints about that. Would recommend to a non-smoking friend though!
Stayed 7 nights in Oct 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really exciting to stay there and they were so helpful
Stayed 4 nights in Oct 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mary Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and I plan to go back.
Stayed 8 nights in Oct 2024

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food and drink options, pool is beautiful! Rooms are very prety very nice mattress and premiul sheets, nice to alway have beach Towels availability! Was a good perk to have entertainment staff to entertain us but big minus there is no disco fir adults, no shows to watch in the evening!
Stayed 7 nights in Oct 2024

10/10 Excellent

Sophia

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Xuan Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend the Steak house restaurant for the dinner
Stayed 5 nights in Oct 2024

8/10 Good

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
The view was beautiful and the staff were very friendly and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aaron

Stayed 5 nights in Sep 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went In October. Definitely a quiet calm place to relax. Only con is the food. Would like to have actual mexican food from the area.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricardo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great place to stay staff was great really nice and very fast! Food was great as well, clean everywhere definitely recommend! Carlos Vazquez great server at the buffet restaurant!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Rio Rhose Zablan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not very crowded which is perfect!! Everyone was so nice and helpful. Pool water is always clean. A/C works well. Pasta at La luce is highly recommended!
Stayed 4 nights in Oct 2024

10/10 Excellent

cyrus bahram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are Excellent, property was super clean, food was AAA, and friendliness of staff was way above average.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mohammed Adekanmi

Stayed 3 nights in Sep 2024

10/10 Excellent

Ashley

Stayed 7 nights in Sep 2024

10/10 Excellent

Abdullah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 7 nights in Oct 2024

6/10 Okay

Erick, Mission Hills

Travelled with family, Travelled with family and small children
Liked: Cleanliness
I booked 2 rooms and the staff gave me rooms on opposite hotel ends. When I booked the hotel, I called right after to confirm my booking and to ensure I get both of my rooms together. When I arrived to the hotel, I went to check-in and was denied to have both rooms next to each-other. They didn't even bother to help me or accommodate my request! To top it off check in was at 3:00pm and rooms were still not ready!! Not only that I went second week on october 2024 (slow season) hotel was empty but “no rooms were avaialble next to eachother” I will never book with Hilton Cancun Mar Caribe!!!
Stayed 5 nights in Oct 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024