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Hilton Cancun, an All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi
Lobby
Sports facility
2 outdoor pools, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • On private beach
  • All-inclusive
  • Room service

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

Hair dryer, bathrobes, towels

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SUNSET VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for SUNSET VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

SUNSET VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

View from room

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER ONE KING GUESTROOM

OCEAN FRONT CORNER ONE KING GUESTROOM | Living area

OCEAN FRONT CORNER ONE KING GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for SWIM UP TROPICAL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

SWIM UP TROPICAL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for TROPICAL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

TROPICAL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP POOL VIEW ONE BEDROOM SUITE-KING BD

SWIM UP POOL VIEW ONE BEDROOM SUITE-KING BD | View from room

SWIM UP POOL VIEW ONE BEDROOM SUITE-KING BD

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED | View from room

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE KING BED GUESTROOM

View from room

OCEAN FRONT ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

Hair dryer, bathrobes, towels

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SWIM UP TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

SWIM UP TROPICAL VIEW TWO QUEEN BEDS GUESTROOM | View from room

SWIM UP TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED | View from room

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW ONE BEDROOM SUITE- TWO QUEEN BED

SWIM UP POOL VIEW ONE BEDROOM SUITE- TWO QUEEN BED | View from room

SWIM UP POOL VIEW ONE BEDROOM SUITE- TWO QUEEN BED

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED

SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED | View from room

SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for HIGH FLOOR OCEAN FRONT ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

HIGH FLOOR OCEAN FRONT ONE KING BED GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

View from room

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Superior With Sea View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard

  • Sleeps 3
  • 2 Queen Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (2355)
The price is CHF 605
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hilton Cancun Mar Caribe All-Inclusive Resort

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the restaurant and the location
  • 13 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar – On-site lobby lounge.
Azulinda Market & Cafe – On-site café. Open 24 hours. Open daily.
Vela Food Hall – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
La Luce – This restaurant only serves dinner. Open daily.
Maxal – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Market & Cafe
  • Azulinda Lobby Bar
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1922 out of 3260 reviews
Rating 8 - Good. 698 out of 3260 reviews
Rating 6 - Okay. 316 out of 3260 reviews
Rating 4 - Poor. 170 out of 3260 reviews
Rating 2 - Terrible. 154 out of 3260 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, nothing special.
Stayed 5 nights in Nov 2024

10/10 Excellent

ali

Stayed 3 nights in Oct 2024

8/10 Good

Iman, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was severly eroded from a previous storm.
Stayed 8 nights in Nov 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Eduardo N Flores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was a surprise birthday gift for my wife, it really was the best investment I have ever made, from the first moment you arrive at the hotel they make you feel VIP, the check-in desk staff was super friendly, cordial and very professional, there really aren't enough adjectives to describe each and every one of the staff that we interacted with during the 3 days that we were on vacation, excellent location, just 20 minutes from the Cancun airport, the cleanliness of the rooms and the facilities were excellent, the food, whether it was at the buffets, room service or in the restaurants, all were excellent, we will definitely be back but this time with the whole family so they can enjoy this wonderful experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rocio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! Family friendly, and away from the hustle and bustle-I was traveling with my husband and 1 year old. We chose this because we planned to stay on the resort- this was a 4 night getaway to reset before the holidays. Great food/ restaurants and everyone was nice. The adult and kids pool were perfect my daughter had SO much fun. I enjoyed the wristband key card, and have been raving about it-so smart and convenient. The style and design is modern and sleek, very classy yet the price is attainable. We were happy to celebrate our 1st year of parenting here-and would definitely come back!
Stayed 4 nights in Nov 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited hot food options in the buffet. Bathroom was not designed for privacy for guests in the room. Staff was friendly for the most part - Average 4 star hotel.
Stayed 6 nights in Nov 2024

6/10 Okay

Priya

Liked: Cleanliness
Disliked: Staff & service
Stayed here for our wedding & my birthday. The property itself is beautiful, the views are great, and the amenities are great. If balcony doors are left open, floors in the room can be really slippery and unsafe- especially for elderly or kids. Kitchen staff was amazing and kind. Valet manager was rude and tried to make it seem as if we were trying to steal a rental car bc we didn’t have a paper with our parking ticket bc housekeeping threw it out, we provided a photo of the parking ticket instead. Being a resort, it’s difficult to keep papers around at all times, it’s very inconvenient. They use a wrist band to access rooms instead of a physical key card, for the exact reason that it’s more convenient so I’m not sure why parking would be any different. On our last day, the power and water was out for a short time without warning. They do not have a shuttle from the hotel to the airport 15 mins away, taxi service is around $120 from airport to resort. We also booked a private dinner through their concierge which was $250 it included 2 steak dinners, apps, & 1 large, shareable lobster tail - in a private dining space in their Italian restaurant. We originally booked the romantic beachside dinner with a nice light setup button
Stayed 3 nights in Nov 2024

10/10 Excellent

Tanaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite and helpful
Stayed 4 nights in Nov 2024

8/10 Good

Terry Xilin

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 4 nights in Nov 2024

10/10 Excellent

William, peabody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, service excellent, qould stay again
Stayed 5 nights in Nov 2024

10/10 Excellent

Omoteseme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Madhav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, isolated, new property that was built only 3 years ago. It is family friendly with a kid's pool with slides, Kids Club and activities, and a few yards from the warm beach. The service and quality of meals was excellent especially at Maxal and Sunan. The variety of dining options and flexibility for 24-7 room service was incredible. The gym was nice and modern and clean with extensive equipment. There are two nice infinity pools also overlooking the ocean. Bars and drinks are everywhere and they will bring your drinks poolside. Churros and ice cream are available and a big hit with the kids. We loved our week there with 4 children, ages 9mo to 5 years old! We had adult time also after they went to sleep and enjoyed the reserved dinners and bustling lobby bar area!
Stayed 7 nights in Nov 2024

10/10 Excellent

Erica Watson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visiting and the property is beautiful as well kept. The staff are extremely friendly and accommodating. The food is decent but could be better.
Stayed 3 nights in Nov 2024

8/10 Good

mohammadAmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars hotel . The property is good and newer ,staff are good and service is good . Food is excellent . Upgrading to ocean front cost me $60 USD a night which was a pain . Usually when I go to all inclusive if there is available room they upgrade for fee . Late check policy is $50 per hour. It was safe in the hotel But the only thing we were worth was the area outside the hotel towards the city we could not walk because it is lagoons and alligators and other animals living there . You can walk on the beach for a km only . Overall we had a good experience just the location of the hotel no so great .
Stayed 6 nights in Nov 2024

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for R&R
Stayed 5 nights in Nov 2024

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good all inclusive option in Cancun. Very strange experience when the hotel did not have tekila and mezcal anywhere. In Mexico is hard to believe that. It was one night.
Stayed 3 nights in Nov 2024

8/10 Good

Boram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
It’s our second time staying here. Overall wonderful hotel. Alexis at the maxal restaurant was exceptional. I’ve never met anyone so attentive and courteous 👍👍👍
Stayed 4 nights in Nov 2024

10/10 Excellent

Calatte B.

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 I would recommend everyone, Everything was great..
Stayed 4 nights in Nov 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Nov 2024

8/10 Good

Soohyok

Stayed 4 nights in Oct 2024

8/10 Good

FADEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Hilton . The staff ate amazing . Roberto is top manager ! Christian’s and Vianey are a wonderful concierges ! You guys should give them a better positions.
Stayed 5 nights in Nov 2024

4/10 Poor

Jack

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall the property was beautiful with a nice beach front and pool, seemed very short staff and felt impossible to get any type of service with out being rude. Food was very subpar and disappointing I would avoid the buffet at all costs. They have multiple restaurants some need reservations and some don’t. Sadly for our experience even some of the “no reservation restaurants” told us they were booked and did not have enough food for us which was very frustrating. You get what you pay for and this was a cheaper vacation so not too upset about it.
Stayed 4 nights in Nov 2024