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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room, body treatments
View from room
Ocean Front Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe
View from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    15 min walk
  • Cancun Interactive Aquarium
    17 min walk
  • Chac Mool Beach
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Swim Up Suite King

  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Double

  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite King

  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Luxury Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillow-top beds, free minibar, in-room safe

Presidential Suite

  • 124 sq m
  • Ocean view
  • Sleeps 2

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About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Zilara Cancun - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at La Adelita Cantina, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with detox wraps, body treatments or Swedish massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the pool
  • 15 minutes by foot from La Isla Shopping Mall and a 2-minute drive from Forum By The Sea Mall
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Adelita Cantina – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Punta Vista – This beachfront restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Spice – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6,781 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1588 out of 1991 reviews" "
Rating 8 - Good. 253 out of 1991 reviews" "
Rating 6 - Okay. 77 out of 1991 reviews" "
Rating 4 - Poor. 36 out of 1991 reviews" "
Rating 2 - Terrible. 37 out of 1991 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lakayla

Liked: Cleanliness
Stayed 4 nights in Sep 2024

10/10 Excellent

Janiece M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍🥰❤️
Stayed 5 nights in Sep 2024

10/10 Excellent

Darliscia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Great.!
Stayed 4 nights in Sep 2024

8/10 Good

Samuel, Needville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a bit dated but I was informed that they are going to remodel in 2025
Stayed 5 nights in Sep 2024

10/10 Excellent

Virginia

Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything excellent. food, pools, swim up bar, stanford room comes with a jacuzzi
Stayed 4 nights in Sep 2024

6/10 Okay

Athena

Travelled with partner
Liked: Cleanliness, staff & service
The services were good. The staffs were nice. This hotel is designed with opened space in mind so when you first walk in you will feel the heat and humidity from the lobby unless you go to the restaurants or cafe. Food options were okay and honestly not good for the price that we paid compared to other resort, we were there for 4 nights and by night 2 we already tasted all of their foods. Pools/beach were clean with activities. The building is getting old and needs to be fix. One good thing: they have jet tub inside the room so you can enjoy the water even during the storm( which we had to deal with when we were there). I don’t think we will visit this place again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness
Top notch service, food, beach, peace, relaxation, entertainment, pool!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Taquan T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING ABOUT THIS RESORT IS 5STARS ! FROM THE LOCATION, THE STAFF, THE ROOM, THE VIBES , THE ENERGY, THE FOOD, THE AMBIANCE, THE BEACH, THE POOL, EVERYTHING ! EVERYTHING JUST SCREAMS LUXURY VACATION! THE STAFF IS JUST TOP NOTCH! I CAN NAME A FEW NAMES ! ROSY, ALFREDO, CYNTHIA , MIGUEL, JACK, ETC! THEY HAVE A FEW ACTIVITIES /ENTERTAINMENT TO OCCUPY YOUR TIME THERE BUT NOT REALLY MUCH PARTYING. HOWEVER, IT WAS AN OLDER CROWD. JUST WISH THEY HAD MORE MUSIC PLAYING AND LOUDER WHILE IN THE POOL. BUT EVERYTHING WAS GREAT. LET US CHECK-IN EARLY AND ALL ! LAST BUT NOT LEAST, THE SPA IS ABSOLUTELY AMAZING! PLEASE GO EVEN IF YOU DONT BOOK A MASSAGE, THEY’LL STILL TAKE CARE OF YOU. BUT THANK YOU HYATT ZILARA <3
Stayed 4 nights in Sep 2024

10/10 Excellent

Basil Paul

Stayed 2 nights in Jun 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Gisele

Disliked: Cleanliness, staff & service, property conditions & facilities
Ohh dear... by far the worse hotel I have ever stayed in Cancun. It is very outdated. The lights on my dresser vanity burnt, it rained a lot and there was water coming out of the light bulbs on the ceiling, which is very unsafe and nonetheless caused a eletrical smoke on the hotel elevators. Huge safety hazard number 1. Hazard number 2: we were awake by staff literally banging the door( we thought it was police or something) asking us to go to lobby, so they didnt have a fire alarm or smoke detectors were not working. Hazard number 3: because of the rain the corridors and lobby were flooded with water and very very slippery for abt 3 days (i understand that after rain is ok to be like that, but 3 days after and still water and mess everywhere? Staff at the beach are really rude and u feel like u cant swim on their beach lol... very controlling environment. We were told werent allowed to swim on the beach before 9 am because they didnt have a life guard by then. The food: the site advertise 6 restaurants but they only have 3 ( punta vista, marie mari and asiana). The room: the disposition of the furniture is not very well thought, i got a bruise on my tight for bumping the bed stool every day. Very narrow arrangement, plus the jets on the bathtub didnt work. The Entertainment: jeez... what a joke. Never been more bored in my life. Im normally not a karen about hotels, but for 600$ a night, i was expecting at least good staff and better amenities. DONT WASTE YOUR MONEY ON IT
Stayed 6 nights in Sep 2024

10/10 Excellent

Muhammad ibrahim

Stayed 7 nights in Sep 2024

10/10 Excellent

Arelys

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and attended.. only issue which was out if their control was an electrical fire which prevented elevators to work. But overall a great experience
Stayed 3 nights in Sep 2024

10/10 Excellent

Ejiroghene, Plymouth

Stayed 4 nights in Aug 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was the best! Mildew smell in our room was not good.
Stayed 5 nights in Sep 2024

10/10 Excellent

Sanaija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Everyone is friendly & ready to assist.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After five years, my husband and I returned to the Hyatt Zilara Cancún, where we spent our honeymoon in 2019 , and the experience was nothing short of amazing! From the moment we checked in, we were treated like family. The entire staff went above and beyond to make us feel welcome and cared for throughout our stay. We'd like to give special thanks to Luis at check-in for starting our stay on the perfect note, and Jose for his excellent room service and help with our baggage. Rafael at Marie Marie Restaurant, Martin, Ivan, and Camilo at Asiana, and Hugo at Punta Vista Restaurant ensured every meal was a delight. Victor and Reyes (and actually, Reyes remembered my husband and I from five years ago!) made the pool area a relaxing escape, while Fernando with the pool towels added a personal touch. Charlie from entertainment kept things lively, and Bertha at the spa was the nicest and sweetest lady we’ve ever met! Lastly, a big thanks to Carlos, the photographer, and Ivan at the Time Out Sports Bar (best drinks ever!) for capturing and creating memorable moments. We also want to thank Jair, who went above and beyond in helping us at the time of leaving, making our departure just as memorable as the rest of our stay. Everyone made our visit so special and personal—it truly felt like coming home. We can’t recommend the Hyatt Zilara Cancún enough for its exceptional service and the wonderful team who made our stay unforgettable. Thank you All
Stayed 8 nights in Aug 2024

4/10 Poor

Francisco, Miami

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Terrible place overrated, No premium drinks available, very weak communication during storm times, I felt to the floor because water ran inside through under the door
Stayed 5 nights in Sep 2024

8/10 Good

justin

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ishant, Brampton

Stayed 5 nights in Aug 2024

10/10 Excellent

vitaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort! The staff are wonderful. The property is clean. Zilara is a great place to come for a relaxing vacation. During the tropical storm, the safety of guests was a priority. The whole team deserves kudos for their work. The team collaboration was impressive. Management. please acknowledge the staff in some way also. I especially want to acknowledge the spa team: Yoel, Miguel, Yadira and Rosy. Sergio the bell-person was very helpful and always greeted with a warm smile. Jose and the other fitness staff were understanding. Dominquez and Manuel provided professional room service. I can’t wait to return to Zilara.
Stayed 4 nights in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The beach area was clean and beautiful. Had great food options.
Stayed 4 nights in Sep 2024